Job Description

Closing Date: 2024-07-26Job Type: PermanentJob Level: SeniorExperience: Between 1 - 3 YearsEE/AA: NoSummaryReservationist - Prestigious Hospitality Group - Cape TownAre you detail-oriented, customer-focused, and passionate about the hospitality industry? Our client, a leading hospitality group, is seeking a dedicated Reservationist to join their Head Office in Cape Town. This role is pivotal in managing reservations and optimizing occupancy and revenue while embodying the core values of Africalm.DescriptionDescription:We are looking for a meticulous and enthusiastic Reservationist to handle reservations for our clients luxury properties. The ideal candidate will have a knack for customer service, a strategic mindset for optimizing occupancy, and a deep appreciation for the values that define Africalm.Key Responsibilities:

• Manage all aspects of guest reservations, from initial inquiries to confirmations.
• Optimize room occupancy and revenue through strategic reservation management.
• Provide exceptional customer service, ensuring a seamless booking experience for all guests.
• Coordinate with various departments to ensure guest preferences and special requests are accommodated.
• Maintain accurate records of bookings, cancellations, and changes.
• Assist in developing and implementing strategies to maximize revenue and guest satisfaction.

• A competitive salary and benefits package.
• A collaborative and supportive work environment.
• Opportunities for career growth and development within a prestigious hospitality group.
• The chance to work in the vibrant city of Cape Town.

• Previous experience in a reservationist role or similar position within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle high-pressure situations with grace.
• Proficiency in reservation software and Microsoft Office Suite.
• A customer-centric approach with a commitment to excellence.
• An appreciation for and ability to embody Africalm values in daily operations.

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