Job Description

As a Reservations Administrator for Belmond Safaris, you will orchestrate the smooth operation of daily tasks, providing comprehensive support that ranges from managing office duties, coordinating activities, and being a support structure to the Reservations team. If you're looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include:

Ensure accurate and detailed capturing of reservations. Provide support to guests who need to amend or cancel a reservation. Stay updated on Belmond Safaris' offerings, packages, and specials to assist with guest inquiries and third-party bookings. Assist with booking charter flights and other guest experiences, including scenic helicopter trips. Maintain knowledge of all room types and availability to optimize bookings. Ensure all reservation modifications are immediately and accurately updated in the Property Management System (PMS). Handle reservation correspondence efficiently, ensuring all necessary documentation is complete before guest arrival. This includes confirming guest details, special requests, payment status, transfer arrangements, and any additional services booked. Ensure all relevant departments are informed of guest preferences and requirements to facilitate a seamless arrival experience. Monitor and update the Trace Report daily, ensuring all Follow Ups are addressed promptly. Assist the reservations team by tracking pending actions, coordinating with relevant departments, and stepping in to action tasks when necessary to maintain seamless reservation management. Inform the Reservations Manager of any complaints, issues, or concerns related to reservations, guests, or agents. Assist in maintaining an efficient administration system within the department. Assist with office management tasks, including coordinating water, coffee, and equipment requirements. Oversee Workday processing related to office needs and procurement. Manage the loading of suppliers on Workday and oversee all processes involved in purchase orders. Assist with payroll administration, ensuring accuracy and timely processing. Pull and review daily and weekly reports and submit monthly reports to the finance team. Daily review and monitor the hotel ledger to track, assist and manage outstanding accounts. Coordinate guest gifting with the Journeys in Africa Team, and for VVIP guests ensuring a seamless and personalized experience. Assist with any other related duties as required by management.

Requirements:

What You Bring:

1-3 Years' experience in similar role - preferred. Experience in tour operating/safari sector- beneficial. Knowledge of office management systems and procedures. Proficiency in MS Office (MS Excel and MS PowerPoint, in particular). Strong organisational skills with the ability to multi-task. Knowledge of basic bookkeeping principles. High degree of computer literacy.

Benefits:

What We Offer:

At Belmond Safaris, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

Competitive basic salary Loyalty and recognition rewards programs Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other