Reservations Agent

Cape Town, Western Cape, South Africa
Valor Hospitality
11 Current Jobs Openings
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Job Description


Qualifications and Experience:

  • Relevant hospitality diploma/degree will secure
  • Minimum of 3 years of experience in reservations operations within a luxury 5/4-star hotels or at a head office level.
  • Proficiency in reservations software such as Protel and/or Opera.
  • Strong negotiation and communication skills.
  • Ability to anticipate guest needs and provide creative solutions.
Key Performance Indicators:
  • High level of guest satisfaction and positive feedback.
  • Effective coordination with other departments to meet guest needs.
  • Adherence to booking policies and standards.
  • Achievement of occupancy and revenue targets.
Responsibilities:
  • Accurately interpret and fulfill accommodation needs for guests and organizations.
  • Maximize room nights and revenue through effective selling and cross-selling.
  • Record all booking details and correspondence with precision.
  • Collaborate with various hotel departments to ensure a seamless and personalized guest experience.
  • Maintain the highest standards of professionalism and guest satisfaction.
WHAT YOULL BECOME A PART OF Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.Valor Hospitality Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Job Detail

  • Job Id
    JD1324274
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Cape Town, Western Cape, South Africa
  • Education
    Not mentioned
 
 
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