Job Description

Job Summary

• In your role you will ensure that all our guests' requirements are met and know exactly how to react to any requested changes.
• Your mission is to communicate with guests, as well as the Central Reservations, to achieve the highest possible revenue and provide an exceptional customer service experience.
• Manage Group, Conference & Function Bookings across the lodge.
• Coordinate bookings & uphold a high level of regular, frequent, accurate and timely communication to all related departments within the lodge.
• You are a sophisticated host and proactively anticipate guests needs by being in the right place at the right time and delivering first class stunning experiences of all sizes and where we strive to deliver a hospitality experience that goes above and beyond - creating memorable moments for our guests.
• Ensure that our service and product deliver the highest level of guest satisfaction.
• Monitor customers needs and promptly handle requests.
• Builds and maintains effective working relationships whilst promoting the company culture and values.

The requirement includes the following:

• Matric minimum
• Tertiary education in Hospitality would be advantageous
• Minimum 3-year experience in Hospitality Industry with proven track record
• Working knowledge of OPERA PMS required
• Excellent communication, customer service & organisation skills
• Ability to conduct site educationals and meetings both professionally and with confidence
• Valid RSA ID
• Valid Drivers License beneficial
• Dynamic self-starter with excellent negotiation skills
• Personality profile to match relevant skills
• Proficient in English
• Excellent verbal and written communication skills
• Team player with high level of dedication
• Good negotiation skills
• Computer literacy required

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