Job Description

Role Overview:

We are seeking an experienced Luxury Travel Consultant with a proven sales track record in the tailor-made luxury safari sector. The ideal candidate will have 3+ years' experience in direct client-facing sales roles, extensive knowledge of Africa's premier safari destinations, and a strong grasp of Africa's luxury camps and lodges. This role requires the ability to work remotely while being able to attend weekly in-person meetings, training sessions & regular in-person product updates in Noordhoek, Cape Town.

Key Responsibilities:

Design and deliver exceptional luxury travel itineraries for high-end international clients visiting Africa. Drive sales and achieve conversion targets. Engage with clients via telephone, Zoom, and email from initial enquiry through the consultation process to gather essential information and tailor their itinerary (sometimes after hours as appropriate for the US market). Build client trust by providing expert guidance and professional, knowledgeable & personalised advice. Make expert recommendations for itineraries, including accommodation, routings, and unique experiences, ensuring an outstanding African adventure, individually designed for each valued client. Craft compelling and descriptive, enticing & well written itineraries that vividly convey daily experiences. Revise itineraries as necessary until client satisfaction is achieved. Provide accurate quotes using confidential STO and rack rates, ensuring the required profit margins are met. Negotiate rates with luxury safari camps, lodges, and hotels. Close sales and meet target goals. Manage invoicing and request client payments in a timely manner. Collaborate closely with reservation consultants to ensure precise booking placements and invoicing. Ensure the accuracy of all booking details and verify arrangements with suppliers. Prepare and finalize all trip documentation, ensuring clients receive comprehensive and accurate documentation ahead of their trip. Offer continuous client support from initial enquiry through to trip completion. Serve as the primary contact for client concerns or support in advance of & during their trip. Ensure timely payment and receipt of client and supplier payments. Refine and enhance the sales funnel to improve conversion rates. Foster and maintain strong relationships with suppliers, including hotels, lodges, airlines, transport companies, and tour operators. Attend product updates where required, keep abreast of latest developments in the luxury safari
industry.

Achieve consistently excellent client reviews and promote repeat and referral sales. Maintain exceptional verbal and written communication with clients, properties, partners, and colleagues. Conduct site inspections where possible and advised by management. Prepare sales reports as required. Uphold the Company Values throughout the sales process & in daily work.
Requirements:

A minimum of three years of experience as a luxury safari sales consultant (direct clients - B2C) with a solid sales and product background in the luxury Africa travel industry. Expert knowledge of safari destinations and luxury properties across South, Southern, and East Africa. Ability to work from home, with flexibility in working hours to accommodate the travel industry's demands.
Key Skills:

Demonstrated success in sales within the luxury safari industry with a strong conversion history. Excellent writing skills for crafting itineraries that are professional, clear, and reflective of the company's tone and philosophy. Outstanding verbal communication skills for client consultations and support. In-depth knowledge of Africa's safari destinations, luxury safari camps, and hotels. Preferred experience visiting various safari destinations and lodges. Meticulous attention to detail, disciplined, organized, and exacting. Familiarity with itinerary software such as WETU or Safari Portal is preferred. Proficiency in Excel, Google Sheets, and Microsoft Word. Strong mathematical skills for accurate quoting. Ability to quickly learn new systems (e.g., XERO, CRMs). A commitment to exceptional customer service and delivering seamless & unforgettable experiences for each & every client.
Job Type: Full-time

Pay: R20000,00 - R30000,00 per month

Work Location: In person