Job Description

Are you passionate and driven enough to fill our house? Weve got first class rooms your challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!Our Reservations Team are natural organizers, sales driven with finicky attention to detail and totally tuning into guests needs. They are first class and strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.As Reservations Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!Interested then why not say Yes I Can! as we are looking for passionate people just like you!Responsibilities:-Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level-Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution-Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner-Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved-Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained-Builds and maintains effective working relationships whilst promoting the company culture and values.-Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required-To maximise hotel revenue and guest satisfaction-Handling and processing guest reservations-Maintenance of the hotel systems and files-The job incumbents should be proactive when selling of bedrooms and conferencing venues to maximise hotel revenue & guest satisfaction-Handle incoming calls and emails for accommodation-Respond to all enquiries in a timely manner-Process all guest information using the hotel computer systems-Maintain up to date knowledge on sales strategies, rates, products, packages, facilities and inventory at all times-Sell our products and services to meet guests needs in line with our concepts with a focus on hotel profit-Follow up on no shows, commissions and loyalty programmes-Builds and maintains strong working relationships with hotel staff as well as agents, bookers and regular guests-Training and development of Reservations Agents and Meetings and Events Coordinator-Managing the inventory for both rooms and conferencing venuesRequirements of the Reservations Manager:-Experience in reservations beneficial but not essential-Hands-on approach with a can-do work style-Commitment to delivering exceptional guest service with a passion for the hospitality industry-Ability to find creative solutions taking ownership for duties and tasks assigned-Personal integrity, with the ability to work in an environment that demands excellence-Experience of working with IT systems on various platforms-Strong communication skills-Knowledge on EMMA is advantageousAbout Company: "Our 4-star hotel near the Cape Town business district is within walking distance of the Cape Town International Convention Center (CTICC) and the Victoria & Alfred Waterfront, home to popular shops and restaurants. Our guests comfortably enjoy their stay in Cape Town in one of our 120 rooms and suites. They can also choose from local specialties and a selection of South Africas finest wines at RBG Bar & Grill, or enjoy cocktails and breath-taking views of the city and Table Mountain at Haralds Bar & Terrace. Our Cape Town hotel also offers secure, indoor parking, as well as complimentary access to the fitness center and outdoor plunge pool. Boasting a 125 m2 conference space that can be divided into 2 equal-sized meeting rooms our Cape Town hotel is the perfect location for meetings, events an receptions. "

Radisson