Job Description

Leading Safari Tour Operator is seeking an experienced Reservations and Sales Manager to increase the profitability of the reservations department, by ensuring the team of sales consultants is provided with support, advice and guidance, promoting high-quality and efficient service levels for clients and agents; and to assist the GM in managing the in-house CRM system. This is an in-office role in Cape Town Southern suburbs.Experience required:At least 1 years supervisory experience at an inbound tour company, along with previous senior consultant experience of at least 10 yearsSafari/inbound travel experienceExcellent systems knowledge TourplanMS OfficeExcellent knowledge of Southern and East AfricaExperience dealing with international clients and agentsDuties include:First response on all new inquiries and distribute to consultantsChecking that all inquiries are replied to within 24 hoursProducing weekly and monthly statistics for the businessRegular reporting with feedback and analysis of trendsGuiding any difficulties that the consultants may haveEnsuring correct sales and office procedures are followedManaging and approving leave timesMaintain team workloads & distribute them accordinglyCheck quotesRe-allocate quotes as needed, and take on some ad hoc quotes as neededAssist with Complaint handlingManage in-house CRM system for maximum long-term company benefitProviding staff training as neededPerformance reviews with staffDealing with any disciplinary reviews whenever necessaryAttending regular meetings with senior management

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