Job Description

Reservations Manager
Franschhoek, Cape TownA luxury estate in Franschhoek is seeking an experienced and detail-oriented Reservations Manager to oversee all aspects of the reservations department. This role requires a hospitality professional with a strong background in luxury accommodation bookings, exceptional organisational skills, and a passion for delivering a seamless guest experience.Due to the estates location, it is advised that the successful candidate resides in or near Franschhoek.Key Responsibilities

• Manage all reservations, ensuring accuracy, efficiency, and a seamless booking experience for guests.
• Oversee the reservations process from enquiry to confirmation, including individual, group, and corporate bookings.
• Maintain and update the property management system, ensuring all bookings and availability are recorded correctly.
• Communicate with guests and travel partners, providing prompt and professional assistance with booking requests, special requirements, and changes.
• Work closely with the front office, sales, and marketing teams to maximise occupancy and revenue opportunities.
• Monitor booking trends and provide regular reports on reservations performance, forecasting, and revenue insights.
• Handle deposit payments, cancellations, and refund requests in line with the estates policies.
• Ensure all guest preferences and special requests are noted and communicated to the relevant departments.
• Assist in implementing strategies to drive direct bookings and reduce reliance on third-party platforms.
• Maintain high levels of customer service, ensuring all guests receive prompt and professional assistance.

Requirements & Qualifications

• Minimum of 3+ years experience in a reservations management role within a luxury hotel, lodge, or estate.
• Strong knowledge of hotel reservation systems and property management software.
• Excellent communication and customer service skills, with a professional and courteous approach.
• Strong attention to detail and organisational skills, with the ability to manage multiple bookings and enquiries efficiently.
• Ability to work collaboratively with sales, marketing, and front-of-house teams.
• A proactive and solutions-driven mindset with a strong understanding of revenue management.
• Knowledge of the Franschhoek hospitality market would be an advantage.

To Apply
Please submit a copy of your updated CV and a recent profile photo. Only shortlisted applicants will be contacted.

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