Job Description

The Reservations Manager will be responsible for leading the very strong and efficient team. Manage, mentor and motivate the team in order to achieve service excellence and meet targets. Develop and manage all reporting, oversee the booking process and guide the reservations team in order to maximize occupancy. Ensure smooth communication enhancing the guests overall experience from start to finish. Attend local travel shows, building report with existing and new agents. Financial acumen is a must for this role.
The Reservations Manager will be based in the Head Office in Pretoria.Candidate Requirements:

• Must have a Matric/Grade 12 or equivalent
• Tourism, Hospitality or Financial Accounting qualification needed
• 5-8 years' experience in a similar role within the hospitality industry
• Have a Financial background or be affluent with managing financial reports
• Must be proficient in using Excel
• Experience with PANstrat or similar software will be an advantage
• Strong business administration experience
• Ability to work under pressure and manage multiple tasks simultaneously
• Excellent decision making skills
• Be proactive, self motivated with the ability to work with minimal supervision
• Energetic, driven, and results-oriented with a passion for delivering high-quality service
• Must have innovative and creative problem-solving skills
• In-depth knowledge of tourism industry operations, including rates, activities, and lodge operational procedures
• Team management experience, with the ability to lead, motivate and guide a team
• Strong customer relations skills in order to provide outstanding service
• Willingness to travel as required by the role.
• Ability to adapt to a dynamic and fast-paced environment

Live out, office-based positionA great salary on offer with company benefits

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