Job Description

COMPANY OVERVIEWAs a company, we strive to provide exceptional service and creatememorable experiences for our guests. Located in Rural Bela Bela,the Lodge offers 20 Tented Rooms, various dining options, and awarm and welcoming atmosphere. As a leader in the hospitalityindustry, we are committed to delivering unparalleled service andexceeding our guests' expectations.POSITION OVERVIEW- As the Resident Manager, you will be responsible for overseeing allaspects of the operations with a hands-on approach and ensuringthe highest standards of quality and service are maintained. Youwill lead a dedicated team and work closely with variousdepartments to drive revenue, manage expenses, and enhanceguest satisfaction. Your exceptional leadership skills, businessacumen, and customer-focused approach will be crucial inachieving our goals and maintaining its reputation as a premierdestination.KEY RESPONSIBILITIES- Provide strategic direction and vision for the Lodge, aligning it withcompany objectives.- Oversee daily operations, including front office, housekeeping,food and beverage, safari, retail, spa, reserve and maintenance.- Develop and implement effective strategies to optimize revenuegeneration, occupancy rates, and overall profitability.- Foster a positive work environment and lead a diverse team,providing guidance, coaching, and performance feedback.- Ensure compliance with company policies, industry regulations,and health and safety standards.- Build and maintain strong relationships with guests, suppliers, andbusiness partners to enhance the Lodge's reputation and drivecustomer loyalty.- Monitor guest feedback and take proactive measures to addressany issues, ensuring a seamless and delightful experience for allguests.- Analyse financial reports, control costs, and prepare budgets toachieve financial targets.REQUIREMENTS- Stay abreast of industry trends, market conditions, andcompetitive landscape to identify opportunities and makeinformed decisions.- Minimum of 5 years of experience as General Manager or ResidentManager, with at least 5 years in a leadership role in Food andBeverage.- Proven track record of successfully managing lodge operations anddelivering exceptional guest experiences.- Strong leadership skills, with the ability to inspire and motivate ateam towards achieving common goals.- Excellent communication, interpersonal, and problem-solving skills.- Sound knowledge of hotel financials, revenue management, andbudgeting.- Proficient in industry-specific software and systems.- Bachelors degree/diploma in hospitality management or a related field(preferred).Live in position and meals provided whilst on duty.5% Provident forms part of CTC package (compulsorymembership).

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