Job Description

Closing Date: 2024-10-17Job Type: PermanentJob Level: SeniorExperience: Between 5 - 7 YearsEE/AA: NoSummaryResidential Manager - Resort - Atlantic Seaboard, Cape TownWe are seeking a highly organised and dynamic Residential Manager to oversee the day-to-day operations of our self-catering resort and long-stay facility in Cape Town. The Residential Manager will be responsible for ensuring the highest level of guest satisfaction and smooth operational efficiency, enhancing the overall guest experience while managing a dedicated team.Description

• Guest Relations: Serve as the primary point of contact for guests, addressing inquiries, resolving issues, and ensuring exceptional service delivery. Foster a welcoming atmosphere and maintain high standards of guest satisfaction.
• Operational Management: Oversee all aspects of facility operations, including housekeeping, maintenance, and administrative functions. Ensure that all areas of the resort are maintained to the highest standards of cleanliness and functionality.
• Team Leadership: Manage and motivate a team of staff members, including hiring, training, and performance evaluations. Implement effective scheduling and task management to ensure efficient operation.
• Financial Oversight: Monitor and manage budgetary expenses, including procurement of supplies and services. Prepare financial reports and provide recommendations for cost control and revenue enhancement.
• Compliance and Safety: Ensure compliance with health and safety regulations, as well as local laws and standards. Conduct regular inspections to guarantee a safe and secure environment for guests and staff.
• Marketing and Sales: Collaborate with the marketing team to promote the facility and attract guests. Assist in developing and implementing promotional strategies to drive occupancy and revenue

Minimum Requirements

• Proven experience in hospitality management or a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in budgeting and financial management.
• Knowledge of local regulations and safety standards.
• Ability to work flexible hours, including weekends and holidays.

Join us in creating memorable experiences for our guests in beautiful Cape Town! If no reply is receivd within 4 business days please consider your application unsuccessfulBenefitsQuarterly Incentive on earning potential

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