Job Description

Job description

Job Title:

General Restaurant Manager for busy evening restaurant

Location:

PH Group, Hermanus

Reports To:

Group Operation Manager

Position Overview:

As the General Restaurant Manager, you will play a pivotal role in overseeing the daily operations of our restaurant's front-of-house team. You'll be responsible for ensuring an exceptional guest experience by leading and managing the front-of-house staff, coordinating service activities, and maintaining a welcoming atmosphere. Your leadership, organizational skills, and commitment to excellence will contribute directly to our restaurant's success and reputation.

Key Responsibilities:

Guest Experience:

Ensure a high standard of guest satisfaction by addressing concerns, providing solutions, and maintaining a positive, professional atmosphere throughout the dining experience.

Team Leadership:

Supervise, motivate, and lead front-of-house staff, including servers, hosts, and bartenders, providing training, guidance, and support to ensure a cohesive and efficient team.

Scheduling & Staffing:

Create and manage staff schedules to ensure adequate coverage during peak times, while maintaining labor cost control.

Operations Management:

Oversee front-of-house operations, including managing table turnover, guest seating, and reservation systems to ensure smooth service flow.

Communication:

Maintain clear communication with kitchen staff, management, and the front-of-house team to ensure timely and accurate service.

Quality Control:

Monitor food quality, presentation, and service standards to ensure consistency and adherence to brand standards.

Problem Resolution:

Handle guest complaints and issues professionally, resolving conflicts quickly and effectively to ensure guest satisfaction.

Training & Development:

Lead training sessions for new hires and ongoing training for the team, fostering an environment of continuous improvement.

Financial Oversight:

Assist with managing daily sales, cash handling, and tracking inventory in collaboration with the management team.

Qualifications:

Minimum of 2-3 years of experience in restaurant management, preferably in a front-of-house role. Strong leadership, organizational, and interpersonal skills. Excellent communication skills and the ability to work under pressure in a fast-paced environment. A passion for delivering exceptional customer service and creating a positive guest experience. Ability to manage and motivate a team effectively. Knowledge of restaurant operations, POS systems, and scheduling software, google drive, excel Flexibility to work evenings, weekends, and holidays as needed. Own transport HR background vital

Preferred Skills:

Previous experience in fine dining or upscale hospitality. Strong problem-solving skills and ability to think on your feet. A deep understanding of restaurant trends and customer service best practices.

Why Join Us?

At The PH Group, we believe that our team members are the heart of our success. As the Front of House Manager, you'll have the opportunity to lead a dynamic team, contribute to an outstanding guest experience, and grow within a respected and expanding restaurant group. We offer competitive compensation, growth opportunities, and a supportive work environment where your efforts are truly appreciated.

To apply please send CV to petri@milkonthebeach.co.za

Job Type: Full-time

Work Location: In person