Job Description

Responsibilities:Guest Experience Excellence: Deliver a refined yet warm service, ensuring every guest enjoys a world-class dining experience.
Leadership & Team Development: Train, mentor, and inspire a high-performance team that anticipates guest needs and embodies the ethos.
Operational Mastery: Oversee the smooth day-to-day running of the restaurant, maintaining impeccable service standards and efficiency.
Beverage & Wine Program Integration: Work closely with the sommelier and bar team to curate and enhance the beverage pairing experience. Drive hospitality benchmarks that align with elite global rankings, ensuring constant innovation in service and guest engagement.
Financial and Stock Control: Responsible for daily cash-ups, staff rosters, wages, stock takes.
Monitor key financial metrics, optimize service efficiency, and control costs while maximizing revenue.Requirements:Grade 12
Formal qualification
Excellent wine knowledge (qualification will be an advantage)
Proven experience in leading a Eat Out 3 plate, Michelin-starred or Worlds 50 Best calibre restaurant.
A natural leader with a passion for service, hospitality, and guest engagement.
Deep understanding of global fine dining trends, luxury service and wine pairing.
Exceptional organizational and operational management skills.
Lightspeed / Marketman experience or similar would be advantageous
Ability to work under pressure, maintaining a calm, composed, and inspiring presence.
Strong relationship building skills with guests, team members, and industry professionals.
International experience is a plus.

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