Restaurant Manager / Head Waiter

Western Cape, South Africa

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Job Summary KEY RESPOSIBILITIES

Supervises all Waiters, Asst. Waiters and Buffet Staff work as a team in the assigned area
Ensures that assigned station are ready on time and guest are welcome using their names
Carefully supervising the assigned section ensure guest satisfaction
Effectively replace waiters if necessary, in order to maintain service standards
Maximises revenue for food and beverage products
Oversees that table settings and ensures that all equipment is used correctly to avoid unnecessary damage
Ensures that the assigned areas comply with sanitation procedures (USPH)
Monitors the restaurants inventory
Ensures that the staff is familiar with menu content, wine list, and food and wine pairing

QUALIFICATIONS

Fluent English, oral and written. Any additional European language is considered an advantage (Italian, Portuguese, German, Spanish and French)
Previous ship experience is mandatory
High School certificate is an advantage or equivalent experience on board Cruise Ships
Full knowledge of USPH standards
Computer literacy
Good management and organisation skills
Interpersonal and communication skills
Passion about hospitality and customer service driven

DOCUMENTS REQUIRED

MSC CruisesRecruiter

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