Job Description

Company DescriptionA premier distillery and restaurant, is seeking a talented and experienced Restaurant Manager to lead their team and ensure the smooth operation of their vibrant restaurant.Restaurant Leadership & Operations Leadership

• Motivate and develop our team to deliver exceptional customer service, fostering a positive and collaborative work environment. Leadership to guide and inspire staff as well as strong organisational skills to keep things running smoothly.
• Problem-solving skills for unexpected circumstances, such as staff shortages or unhappy customers.
• Conduct regular performance reviews in conjunction with the owner, providing constructive feedback and coaching to enhance staff skills and knowledge.
• Schedule staff effectively to ensure adequate coverage during peak hours, maintain labour costs within budget, and lead by example during busy periods.
• Ensuring staff are using computer, internet systems or mobile equipment only for business purposes. Using e-mail or the Internet or mobile devices for personal, non-business, purposes is prohibited during working time.
• Organizes and conducts pre-shift meetings to review specials and menu changes.
• Checks the maintenance of all equipment in the restaurant and communicate needed maintenance and repair.
• Be able to perform all duties of a Server, Host or Bartender as needed.
• Good interpersonal skills to create positive relationships.
• Address and mediate any staff conflicts or concerns promptly and professionally.

Restaurant Operations

• Front of House
• Oversee all aspects of the front-of-house operation, including greeting and seating guests, overseeing the dining room, managing reservations, and ensuring a clean and presentable environment.
• Deliver superior service and maximize customer satisfaction by responding efficiently to inquiries and complaints, maintaining high standards of cleanliness, and ensuring a memorable dining experience.
• Manage the restaurant point-of-sale (POS) system and ensure staff proficiency.
• Ensure that all staff is suitably trained, dressed and groomed.

Back of House

• Oversee all aspects of the back-of-house operation, including managing inventory, creating ordering schedules for owners, negotiating with vendors, and ensuring compliance with sanitation and safety regulations.
• Participate in the hiring of qualified Cooks and Wait Staff, set work schedules, oversee food prep, and ensure menu items are prepared according to recipe standards.

Financial Management

• Identify and implement cost-saving measures to maximize profitability and control operational costs.
• Oversee cash flow and ensure sufficient funds are available for daily operations and payroll processing.
• Compilation of weekly wages and tips for waitering and bar personnel

Customer Service & Sales

• Oversee all aspects of customer service, ensuring a positive and memorable dining experience for all guests.
• Handle customer inquiries and complaints promptly and professionally.
• Develop and implement marketing and sales strategies to promote the restaurant and Giniversity events.
• Ensures compliance with alcoholic beverage regulations

Menu Development & Inventory Management

• Collaborate with the chef to create delicious and profitable menus.
• Manage inventory levels, ordering supplies, and minimizing waste.
• Maintain high standards of food quality and presentation.

Event Management

• Oversee the successful execution of our Giniversity and or Corporate events, including setup, refreshments, and customer experience.
• Liaise with suppliers and ensure all event logistics run smoothly.
• Assist with quoting and correspondence as and when required.

Qualifications

• Minimum 2 years of restaurant management experience
• Strong leadership, communication, and interpersonal skills
• Excellent customer service skills and a passion for hospitality
• Proficient in Microsoft Office Suite and restaurant management software (a plus)
• Ability to work effectively under pressure and manage multiple priorities
• Strong financial acumen and budgeting skills
• Attention to detail

Additional InformationSalary: Market relatedClosing Date: 30 June 2024If you struggle to upload your cv please visit our website at www.clearleaf.co.za. Click on Jobs Available, the position you are interested in and click on I'm Interested and upload your cv to apply for the position.Alternatively email your cv to the email address on our website.

Clearleaf HR Consulting