Job Summary Responsibilities:Coordinate daily operations of full portfolio
Deliver superior service and maximize guest satisfaction
Engage efficiently and accurately to guests needs and complaints
Work alongside Sommelier compiling the wine & beverage list and recommending wine to guests. Ensure wine lists in rooms are updated.
Staff recruitment & effective management (including rosters + overtime).
Responsible for stock purchasing, managing stock budget, and flow and working according to the budget
Ensure compliance with sanitation and safety regulations.Requirements:Grade 12
Tertiary qualification in Food Services Management / Hospitality
At least 2-3 years previous Restaurant Manager experience in 5* or luxury establishments
Wine certification course or similar experience alignment
Previous Gourmet Guide and Eat Out aligned fine dining experience preferential
Excellent interpersonal and communication skills, both written and verbal
Comfortable in dealing with very distinguished clientele
Excellent food and wine knowledge
Excellent ability to pay attention to detail
High stress tolerance and ability to work under pressure
Excellent planning and organizing skills
Reliable, flexible, adaptable & self-disciplined
High standards of ethical conductCraven Cottage CCRecruiter
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