Restaurant Manager

Stellenbosch, Western Cape, South Africa

Job Description


Purpose of the Role: To oversee the daily operations of the restaurant, ensuring high standards of service, quality control, staff management, and customer satisfaction.Key Responsibilities Include but are not limited to:

  • Operations & Administration:
  • Prepare weekly shift rosters and manage restaurant cash-ups
  • Oversee service quality, ambiance, and overall customer experience
  • Monitor stock levels, place orders, and conduct inventory counts
  • Ensure property maintenance and report issues promptly
  • Respond promptly to emails from directors, clients, and suppliers
  • Customer Service & Quality Control:
  • Manage guest relations, handle complaints, and monitor TripAdvisor reviews
  • Ensure food presentation, service, and hygiene meet high standards
  • Train staff on service etiquette, attire, and menu knowledge
  • Advise customers on menu and wine choices, promote wine sales
  • Staff Management & Training:
  • Recruit, train, and manage restaurant staff
  • Conduct on-the-job training and enforce policies
  • Organize shifts and ensure team efficiency
  • Beverage & Wine Management:
  • Maintain an updated wine and beverage list
  • Train staff on wine pairings and sales techniques
  • Oversee stock control, inventory, and supplier returns
  • Ensure wine cellar is well-organized and maintained
Criteria:
  • Experience in restaurant management, hospitality, or a similar role
  • Strong leadership, customer service, and problem-solving skills
  • Excellent knowledge of food safety, hygiene, and health regulations
  • Excellent computer skills and experience in hospitality POS and CRM systems
  • Wine expertise and ability to train staff on wine pairings
  • Excellent communication and organizational skills
  • Fluent in the English language
ONLY CANDIDATES WHO RESIDE IN CLOSE PROXIMITY TO STELLENBOSCH WILL BE CONSIDERED FOR THIS POSITION

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Job Detail

  • Job Id
    JD1408511
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Stellenbosch, Western Cape, South Africa
  • Education
    Not mentioned