Retail Account Manager

Durban, KwaZulu-Natal, South Africa

Job Description


Sasol is a global integrated chemicals and energy company with a 70-year heritage. Through our talented people, we use our expertise and selected technologies to safely and sustainably source, manufacture and market chemical and energy products globally. When you join Team Sasol, you are joining a company that puts people at the center of everything we do.Sasol invests in its employees along every stage of the career path and offers development opportunities to help you cultivate your career in a culture that embraces diversity and inclusion.Job Req ID4594Closing Date6 June 2024OMEMSA: Energy Marketing & SalesLocationDurban/ Kwazulu NatalPurpose of JobManage Sasol Group relationship with franchisees and dealers in designated geographical areas / regions.Maximise return on investment through the business support to retailers and management of internalstakeholders.Foster superior customers service and enforce compliance with legislation as well as company brand andoperating standards.Recruitment Description / Key Accountabilities

  • Assist stakeholders in the value chain through planning and making decisions to optimise production facilities.
  • Achieve short-term volume forecasting with high accuracy. Meet monthly forecast sales volume and budget requirements including C-store and bakery turnover.
  • Track performance of sites in a given portfolio against the business score card.
  • Ascertain successful implementation of retail programmes and initiatives focused onbusiness performance and development.
  • Manage franchise network as per the provisions of the franchise agreement.
  • Implement a safety improvement plan for self and own network.
  • Offer professional advice tofranchisees on competitor activities and how to improve their margins and benchmarking.
  • Administer the state and quality of Sasol Group's assets on site which may include facilitating the process to replace equipment where necessary.
  • Ascertain that sites achieve a contracted percentage on mystery shopper results.
  • Identify training needs at sites and recommend training initiatives. Verify that new franchise appointments attended compulsory training and are fully competent.
  • Validate that retail filling stations are in a good operating condition and within the Sasol Group standards.
  • Confirm that customer complaints from the retail network and franchisees are attended to within hours.
  • Guide the resolution of franchisee queries by taking ownership of the query and provide continuous feedback to stakeholders.
  • Act as a Sasol Group ambassador to build the credibility of the company.
  • Apply evidence based SHE practices in alignment with set standards for safe operations.
  • Implement Sasol Group's risk philosophy and enterprise risk management framework.
  • Build and maintain positive relationships with internal and external stakeholders to derive maximum value from the capital invested in the retail network and enable win-win solutions with owners, tenants, franchisees, government departments, municipal authorities, and engineering companies.
  • Continuously improve own skills and knowledge. Complete, implement, and track personal development plan to attain personal performance goals.
  • Identify and activatelearning as required based on individual and collective needs. Liaise with HR and/or specialised vendor for bespoke deployment.
  • Nurture a team spirit and openness towards feedback, collaboration, knowledge sharing, and innovation.
Formal EducationUniversity Bachelors DegreeMin ExperienceExperience: 6+ relevant yearsBehavioural (BC) |Technical (TC) |Leadership (LC)TC_Customer and Market AnalysisTC_Planning and OrganisationLC_Commercial AgilityLC_Business OwnershipLC_Drives InnovationTC_Understanding Customer NeedsLC_Customer CentricityLC_CollaborativeTC_Crisis CommunicationsLC_InspirationalLC_Builds TalentLC_Developing SelfTC_Service Into SalesLC_PartnershipsLC_Delivery ExcellenceSasol is an equal opportunity and affirmative action employer. Inspired by our Purpose of Innovating for a better world, Sasol acknowledges that diversity is intrinsic to the fabric of our organisation and is the key to our growth and success. Sasol is committed to the full inclusion of all suitably qualified individuals. Preference will be given to applicants from designated groups and people with disabilities according to Sasol's Employment Equity Plan. This includes reasonable accommodation to enable individuals with disabilities to perform essential job functions.Our automated process is designed to efficiently assess a large volume of applications. Should you not hear from us within 60 days of the advert closing then kindly consider your application unsuccessful. Thank you once-more for your interest in Sasol as your employer of choice, and we wish you all the best with your career aspirations and future applications with us.

Sasol

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Job Detail

  • Job Id
    JD1314727
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Durban, KwaZulu-Natal, South Africa
  • Education
    Not mentioned