Job Description

.When it comes to putting people first, we're number 1.The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.Role purpose/Business Unit:

• Responsible for complete and holistic Operational Excellence within Retail Operations division through best-in-class Content and Communication Management
• Responsible for administrative management and maintenance of the content and communications portfolio for Retail Operations.
• Represent Retail Model Design while participating in special projects or initiatives that impact Retail Operations or the Retail channel from a content, knowledge management and communications perspective. Take full responsibility for end-to-end related and applicable actions.
• To manage and facilitate all communication related activities for the Retail channel and/or Retail Operations division from a Retail Model Design perspective.
• Support with the management of all Retail knowledge content and platform/s ensuring continuous alignment to the Retail Model, including Retail Knowledge Base.
• Manage and maintain applicable platforms and tools for Retail communication, models, content and knowledge management.
• Manage, govern and/or facilitate all communication related activities for the Retail channel from a Retail Model Design perspective.
• Manage the end-to-end retail communications mailbox, including the drafting of comms, acquiring approvals and distribution to trade.

Your responsibilities will include:

• Best in Class Retail Operational Excellence:
• Represent Retail Model Design & Delivery and strategic Retail objectives in all engagements and collaborations with various business units including but not limited to Vodacom communications teams, Product Governance / NEPSI, Learning and Development, project teams / resources etc,
• Responsible for the application, continuous relevance and evolution of Retail Knowledge Base ensuring alignment to Retail Model and Retail strategies and objectives.
• Conceptualise, own and deliver a Retail Model Design Communication Strategy for the Retail channel.
• Proactively explore new platforms of communication to ensure ongoing engaging communication
• Compile and facilitate distribution of, communications or content as required.
• Define / decide upon the most effective format for required communications / content
• Review and proofread communications prior to distribution
• Proactively manage input to the Retail Knowledge Base platform.
• Identify and utilise optimal platforms for required communications thereby creating effective knowledge sharing and access.
• Manage and maintain applicable platforms / tools used for Communication, Model Management and Knowledge Management ensuring integrity, relevance and effectiveness at all times.
• To engage all Retail frontline staff and drive a customer obsessed culture.
• To create different types of communication mediums like presentations, emails and social media etc to key Retail stakeholders
• Proactively manage input of communications by building a content library for Retail.
• Facilitate effective communication between key project resources by convening , initiating, planning and scheduling project review meetings
• Communication planning for project implementation.

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• Knowledge and understanding of:
• Business model design.
• Communication methodologies (content & delivery).
• Learning & Development methodologies (content and delivery).
• Knowledge Management methodologies
• Project management principals and approaches.

Operational Input:

• Ensure channel readiness for implementation through effective communication strategy and planning
• Ensure effective communication as necessary to the Trade and Retail Division through managed communication efforts.
• Formulate presentation, delivery models and that will support the successful implementation and maintenance of the various retail initiatives
• Ensure real-time knowledge of the Retail environment through regular, efficient store visits

The ideal candidate for this role will have:Must have technical / professional qualifications:

• Matric is essential.
• A relevant 3 year degree or diploma in Communications/PR/Media/Business Administration/Marketing/Project Management or related.
• A minimum of 3 years working experience is essential
• Exposure to Retail / Client Services environment is desirable.
• Exposure to digitally lead retail solutions and/or automated systems/reporting/dashboard and/or other digital customer interfacing platforms - highly beneficial.
• Understanding of Vodacom processes and systems within the Retail environment is advantageous
• Understanding of Vodacom's Retail offerings, Retail Model and products and services is advantageous
• Exposure to project / programme management
• Exposure to Retail / Client Service / Learning & Development, Communications / Brand or PR environments is desirable and would be a strong advantage.
• Knowledge of the Retail environment and Telecommunications is a strong advantage
• Exposure to dealing with various audience and levels internally and externally is a strong advantage

Core competencies, knowledge and experience:

• Creative and innovative
• Excellent communication skills
• Process understanding in delivery and implementation
• Interpersonal, relationship and conflict management skills
• Analytical skills

.Who we are

• Attention to detail
• Multiple stakeholder co-ordination
• Self-management and awareness
• Excellent follow up and follow through
• Good business acumen and ability to think holistically
• Customer centric and 'can do' culture
• Adapting and Responsive to Change
• Proactive use of initiative

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 13 February 2025The base location for this role is, Vodacom Midrand OfficeThe Company s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.Commitment from VodacomVodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of peoples individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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