Retail Operations Manager

Mpumalanga, KwaZulu-Natal, South Africa

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Minimum Job Requirements:

Degree or Diploma in Business or Financial Management.
Minimum 5 years Retail / Home improvement experience in a Senior Management position.

Competencies/Skills:

Able to engage at a high business level and inspire entrepreneurs and within a corporate structure.
Understand the building material and hardware products in the retail environment.
Able to assess business financial reports and to advise Retailers on business profitability and growth.
Good grasp of small business challenges.
Financial acumen.
Excel reporting.
Self-starter.
Leadership skills.
Attention to detail.
Deadline driven.
Valid drivers license, SA passport, and willingness to travel extensively.
Microsoft Office - Advanced Excel skills & Intermediate PowerPoint skills.

Key Performance Areas:

Build and maintain relationships with regional Retailers, staff, and corporate team members.
Ensure that stores adhere to minimum format and CI specifications.
Assist stores to grow market share and profitability.
Measure Retailer business performance and provide advice for improvement.
Analyse and interpret financial results.
Prepare business growth plans.
Conduct regular store audits through structured store visits and the circulation of written reports to retailers, regional and national office, where appropriate.
Advise Retailers on modern and opposition retail trends in the hardware industry.
Encourage synergies amongst retailers and team members.

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