Job Description

Qualifications:

• High school diploma or equivalent (Bachelor's degree preferred)
• Previous experience in retail sales, merchandising, or customer service is a plus
• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Ability to work independently and meet targets
• Valid driver's license and a clean driving record
• Fluent in English (bilingual preferred)

Retailer Relationship Management:

• Build and maintain strong relationships with store buyers and personnel
• Act as the primary point of contact for retailers to address their inquiries, orders, and concerns
• Keep retailers informed about product updates, promotions, and stock availability

Merchandising:

• Ensure that all products are prominently displayed in stores
• Regularly inspect and maintain demo stands to ensure they are in the correct areas and in good condition
• Identify opportunities to place new demo stands or promotional displays where needed to maximize visibility

Administrative Duties:

• Log all customer interactions, orders, and feedback in the company's CRM (Customer Relationship Management) system
• Prepare and provide quotations to retailers as needed
• Generate and submit regular reports to the management team regarding market trends, competitor activities, and retailer feedback
• Weekly feedback and reports
• Minimum monthly visits (KPIs)

Store Promotional Days:

• Participate in store promotional events, which may occur on weekends
• Collaborate with store personnel to set up promotional displays and engage customers effectively
• Ensure the successful execution of promotional activities and gather feedback for analysis

Travel and Territory Management:

• Travel across Western Cape, Eastern Cape and Northern Cape to visit retailers on a regular basis
• Efficiently plan and manage travel schedules to cover all assigned retailers

Product Knowledge:

• Stay up-to-date on product offerings and industry trends
• Be prepared to answer retailer and customer questions regarding product features and benefits
• Training at retail stores

Benefits:

• Company-provided vehicle and fuel expenses for work-related travel
• Work phone
• Opportunities for career growth within the company
• Training and support to excel in the role

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