Job Description

Position:

Retail & Restaurant Operations Manager (On-Site, Store-Based)

Location:

Franschhoek

Reports To:

C.O.O

About Lamu:

At Lamu, we are on a mission to become an internationally recognised fashion and lifestyle brand. Our goal is to delight customers with beautifully curated clothes, accessories, and experiences, ensuring each interaction with our brand is memorable. We aim to support our artisans and employees, creating a space where growth and learning are encouraged. Our customers leave with an unforgettable experience, feeling that they have created lasting memories with us during their holidays.

Position Summary:

We are seeking an experienced hands-on Operations Manager to oversee the daily running of our retail store and restaurant in Franschhoek. This is a shop-floor leadership role, requiring someone who thrives in a fast-paced environment, actively manages teams, and ensures smooth, efficient operations.

The ideal candidate will have strong hospitality and retail management experience, a passion for delivering exceptional customer experiences, and the ability to lead and develop high-performing teams. Proficiency in Google Drive is essential, while knowledge of Shopify and Lightspeed is highly beneficial.

This role is on-site, requiring daily interaction with customers and staff, ensuring that Lamu's ethos is brought to life through outstanding service and operational excellence.

Key Responsibilities:

Leadership & Team Management:

Lead, mentor, and develop a high-performing team across both the retail and restaurant sectors. Create a positive and supportive working environment where team members are empowered, held accountable, and continuously growing. Ensure that all team members are aligned with Lamu's values, providing exceptional service and upholding brand standards. Handle employee conflicts, provide effective feedback, and ensure that processes are adhered to, minimising unnecessary escalations to head office. Implement training and development programs to ensure service excellence.

Operational Excellence:

Oversee day-to-day shop and restaurant operations, ensuring efficient workflows, operational standards, and adherence to all company processes. Monitor and manage inventory, stock levels, and product quality to maintain high standards. Maintain an efficient workflow, identifying areas for improvement and implementing best practices. Ensure store and restaurant presentation aligns with brand standards.

Customer Experience & Sales Performance

Create a welcoming, engaging environment that enhances customer satisfaction. Address customer queries, complaints, and feedback professionally. Drive sales performance, ensuring retail and restaurant teams meet their KPIs. Collaborate on promotions and special events to increase foot traffic and revenue.

Financial & Compliance Management

Oversee daily sales tracking, cash handling, and cost control. Monitor profit margins, budget adherence, and revenue targets. Ensure compliance with health, safety, liquor licensing (WCLA), and labor laws.

Qualifications & Experience

5+ years of managerial experience in hospitality. Hands-on leadership style with a strong presence on the shop floor Experience managing both front-of-house and back-of-house teams. Strong problem-solving skills and ability to think on your feet. Tech-savvy: Proficiency in Google Drive, Excel, and digital management tools. Knowledge of Shopify and Lightspeed POS (preferred but not required). Ability to handle customer interactions, complaints, and escalations effectively. Strong financial acumen - experience with budgeting, stock control, and performance tracking. Deep understanding of hospitality service standards and customer experience best practices.

Desired Attributes:

Passionate about the fashion and lifestyle industry. A collaborative and supportive leader with a hands-on approach. Strong organisational skills and the ability to manage multiple tasks simultaneously. Deep understanding of hospitality service standards and commitment to delivering excellence. Ability to thrive in a fast-paced and dynamic environment.

Why Lamu?

At Lamu, you're more than just a manager - you're a key driver of our customer experience and operational success. This role offers the chance to grow within a brand that's passionate about quality, creativity, and delivering unforgettable moments.

If you're a hands-on leader who thrives in a dynamic retail and hospitality setting, we'd love to meet you!

To Apply:

Send your CV & cover letter to

amanda@lamucollection.com

Closing Date:

31 March 2025

Location:

Must be prepared to commute daily to The Lamu Collection, Franschhoek, Western Cape, South Africa. Preference will be given to candidates residing in Franschhoek and surrounding areas.

Job Type: Full-time

Ability to commute/relocate:

Franschhoek, Western Cape 7690: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Applicants must be South African residents or hold a valid work visa to apply.
Experience:

Managerial experience in hospitality.: 5 years (Required)
License/Certification:

Drivers license (Preferred)
Work Location: In person

Application Deadline: 2025/03/31
Expected Start Date: 2025/05/01