Job Description

KwaZulu Natal, Richards BayMonthly Cost To Company (Market related)Retail Store Manager - EmpangeniOur client in the Manufacturing Industry is seeking a skilled individual for a Retail Store Manager role.Requirements:

• Retail experience required.
• Diploma in Business Administration / Sales / Marketing (NQF 6).
• 5 years experience in Retail Sales or Marketing of which: Up to 3 years should be at Supervisory level.
• Computer Literacy (MS Office Suite; other relevant discipline-specific software programs).

Responsibilities and expectations but not limited to:
Retail Store Management:

• Develops and implements strategic plans to achieve operational goals and manage daily store operations.
• Builds relationships with customers to meet current and future needs, ensuring merchandise availability through contract approvals and inventory management.
• Sets pricing policies, authorizes sales promotions, and analyses trends, advertising, and financials to maximize profitability.
• Secures merchandise with security measures and ensures a safe, clean store environment for employees and customers.
• Maintains store stability and reputation by complying with legal requirements.
• Oversees store operations by scheduling staff, assigning tasks, and ensuring completion of work.

Compliance:

• Operates within controls to ensure the integrity of XCE, identifying and monitoring departmental risks.
• Maintains a risk register and reports discrepancies to management.
• Ensures compliance with regulations to prevent wasteful expenditure.
• Provides and enforces a safe working environment by adhering to Health, Safety, and Environmental procedures and legal standards.

Customer Service Management:

• Maintains effective working relationships with customers by all platforms by rendering highest quality of services.
• Solving problems by implementing company core values.
• Represent and report to management on internal stakeholder related matters.

Staff Supervision:

• Ensures employees sign performance agreements and conducts quarterly appraisals.
• Collaborates with HR to set performance goals, identify development areas, and create action plans.
• Oversees ongoing employee training and addresses employee relations matters promptly.

Cost and Financial Control:

• Contributes to budget preparation and ensures efficient use of resources.
• Monitors spending within budget limits, reporting deviations to management.
• Identifies opportunities to control and reduce costs.

If you do not hear from us within two weeks of applying, you may assume that your application was unsuccessful.

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