Job Description

J
ob Purpose


T

he Store Manager is responsible for achieving sales target and enhancing profitability through the efficient management of staff, product and operating expenses.


T

he Store Manager position includes, but is not limited, to the following major accountabilities:


S

tore Performance and Analysis
M

eets and exceeds sales plans set for the store within defined budgets. U
nderstands, collects and analyzes KPI's constantly working to excel them. A
nalyses and facilitates trends to facilitate planning.

C
ustomer Service
A

pplies and oversees adherence of the store team to the 4 mandatory selling standards, with each and every customer. A
pplies and oversees that the store team applies every step of selling process proposed by Training Manager, exploiting every customer opportunity. U
ses up-to-date technical product knowledge to generate sales. A
ctively builds customer loyalty encouraging personal trade. P
rovides outstanding and inspiring service delights beyond customers expectations by going the extra mile. E
xceeds the company target Mystery Shopping results (75%). R
eflects the values of the brand and demonstrates passion for the brand.

H
uman Resources Management
I

n cooperation with the Retail Manager, attracts and recruits high caliber and talented staff. D
evelops team spirit, creates a customer focused team, build a team with complementary strengths. T
rains, coaches, develops, and motivates to retain staff. M
easures staff performance and controls disciplinary, capability and attendance procedures. S
chedules staff efficiently in compliance with payroll budget using skills and specialties most appropriately in the best interest of the store. I
mplements and follows HR procedures and policies and send timely and precise info for payroll process. K
eeps tracks and communicates training progress using the training tracking form.

S
tock management
M

anages stock levels and makes key decisions about stock control. E
nsures correct pricing of products displayed on the shop floor. M
inimizes losses to achieve the company shrinkage target. I
nputs and plans all stock movement and coordinates with the central retail team. (

FP: Adherence and upkeep of set store profile, FOS: input with RM about stock profile)


O

perations
O

versees strong compliance with and adherence to each company operational policy and procedure (cash and banking, opening and closing, health and safety, etc.). O
versees strong compliance of company operational policy with local legislation. I
f applicable, observes specific local requirements relating to the trading environment. M
aintains all required paperwork meeting the required deadlines. M
aintains permanent store cleanliness and appearance to offer a customer friendly environment. E
nsures that repairs are handled in a professional way with precise follow-up. I
nitiates changes to improve the business.

M
erchandising, Marketing & Promotions
M

aintains store and window presentation and visual merchandising in accordance with defined standards. E
nsures thorough preparation and implementation of promotions and correct use of promotional POS materials. M
akes suggestions on VM to adapt to local customer profile. M
aximizes all local marketing opportunities. E
nsures PR and protection of company image.

C
ommunication
C

ommunicates in a clear, concise and understandable manner and listens to others in national language and in English. U
pdates colleagues on business performance, new initiatives and other pertinent issues. K
eeps abreast of local and new market trends in the retail industry, of customer preferences and monitors local competition and shares this info and makes recommendations to management. O
versees compliance with all company policies and standards. C
omplies with personnel dress code and grooming in line with company policy. C
ommunicates info from local/centre mgt to Samsonite mgt team. A
cts as an Ambassador of the Company and of the Company 's Brands.

S
ecurity
E

nsure the safe is locked and secure at all times. E
nsure any store or till keys are secured at all times and alarms (where appropriate) are used in accordance with security directions. T
o ensure that any security issues are acted upon where possible and reported to Management. W
ork with Retail Manager to identify and address any all issues with regard to external and internal losses. T
o remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.

H
ouse Keeping


M

aintain high standards within the branch. E
nsure that cleaning is carried out daily and look after all fixture fittings and stock. E
nsure all equipment is maintained to required standards.

A
ttendance
T

o report for work 5-10 minutes before the start of the shift in order to prepare for the scheduled start time. I
f absent or late, to contact the Retail Manager at the earliest opportunity to allow for any alternative arrangements to be made. T
o attend training courses as directed by Retail Manager, arriving at the training venue in a timely manner.

A
ppearance
M

aintain a well-groomed, neat and tidy appearance at all times, in line with Company Dress Policy. E
nsure that your team meets the dress code and appropriately represents the Company at all times. T
o ensure a copy of the dress policy is discussed and hand delivered to each employee.

H
ealth & Safety
E

nsure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. C
heck First Aid Kit and fire extinguishers to ensure compliance with Health and Safety standards.

A
dditional Responsibilities
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o perform duties of a similar nature as required and directed by Management.


R
eporting line
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