Job Description

Are you a proactive and experienced leader in retention and collections management? We are seeking a dynamic Retention and Collections Lead to join our Life and Funeral Operations team for a 12 month contract. In this pivotal role, you will be responsible for establishing and managing our newly formed retention/...POSITION INFO:Are you a proactive and experienced leader in retention and collections management? We are seeking a dynamic Retention and Collections Lead to join our Life and Funeral Operations team for a 12 month contract. In this pivotal role, you will be responsible for establishing and managing our newly formed retention/preservation department. This is a unique opportunity to develop and execute strategies that optimize customer retention and manage collections processes from start to finish.

• Matric qualification.
• 8 years of proven experience in a retention/collections environment, preferably within the financial services or insurance industry.
• Minimum of 2 years in a leadership or managerial role, with demonstrated ability to lead and develop a team.

OR * Matric qualification.

• Relevant tertiary qualification (e.g., Business Administration,

) is an added advantage. * 5 years of proven experience in a retention/collections environment, preferably within the financial services or insurance industry.

• Minimum of 2 years in a leadership or managerial role, with demonstrated ability to lead and develop a team.

Skills:

• Strong understanding of customer behavior and market dynamics in the context of retention and collections.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Proficiency in data analysis and reporting tools.
• Strong project management and organizational skills, with a keen attention to detail.

Preferred Skills:

• Familiarity with regulatory requirements related to collections processes.
• Knowledge of funeral insurance products and services is advantageous.

Benefits:

• Opportunity to lead and shape a newly established department.
• Career growth and development opportunities within a dynamic and growing organization.

Build and Manage Retention/Preservation Department:

• Establish and lead the retention/preservation department within Life and Funeral Operations.
• Develop departmental goals, strategies, and operational plans aligned with business objectives.

Develop and Implement Collection Strategies:

• Design and implement effective collection strategies to improve retention rates.
• Manage collections processes, ensuring timely and efficient resolution of outstanding balances.

Data Analysis and Strategy Development:

• Utilize customer data and analytics to identify trends, insights, and opportunities for improving retention.
• Develop and implement churn reduction strategies based on data-driven insights and industry best practices.

Cross-functional Collaboration:

• Collaborate closely with departments such as Customer Service, Sales, Product, and Finance to align retention strategies with overall business goals.
• Communicate effectively with stakeholders to gain buy-in and support for retention initiatives.

Monitoring and Reporting:

• Monitor key retention metrics and performance indicators.
• Prepare regular reports and presentations on departmental performance and trends.

Continuous Improvement:

• Continuously evaluate and improve retention and churn reduction strategies.
• Stay abreast of industry trends and best practices in retention and collections management.

Similar jobs you might be interested in:Location:
Salary: Negotiable
Are you a proactive and experienced leader in retention and collections management? We are seeking a dynamic retention and collections lead to join our Life and Funeral Operations team for a 12 month contract. In this pivotal role, you will be responsible for establishing and managing our newly formed retention/...
1 day agoLocation: Johannesburg
Salary:
25 days agoLocation: Midrand
Salary: Negotiable
Our client in the telecommunication industry is looking for a retentions and collections lead, this is a great opportunity to Build Your Dream Team lead retention and collections and Drive Customer Success!" This individual will be responsible for establishing and managing our newly formed retention and preservation department, developing ...
29 days agoLocation: Johannesburg
Salary:
40 days agoLocation: Cape Town
Salary: 240 000 Annually
Would you describe yourself as a professional Credit Controller, ready to step into a Senior role within a large corporation? We are looking for a well-versed Debtors, coming from a high volume and fast-paced environment to step into this senior role, within a company servicing some of the largest FMCG businesses is SA. If you are looking for the next step in your career, apply today.
7 days agoLocation: Cape Town
Salary: 180 000 Annually
Do you offer extensive Credit control experience, in large enterprises, dealing with high volumes and high-value clients? Our client, offering services to some of the largest FMCG companies in South Africa, is looking for a task-driven and results-orientated Debtors professional to join their team. If you are looking for a company with an outstanding culture and opportunity for skills growth, appl...
14 days agoLocation: Fourways
Salary: R400k - 600k per year
GROUP FINANCIAL ACCOUTANT- Fourways, JHB R400 000 - R600 000 Per Annum Negotiable depending on Qu
89 days agoLocation: Durban
Salary: Annual salary,Provident fund,Medical aid Allowance
Training & Development
90 days agoLocation: Johannesburg
Salary: 420000
One of my clients in the manufacturing space has an opportunity for an experience Debtors Manager.
2 days agoLocation: Stellenbosch
Salary:
Driving Financial Success Through Strategic Partnership!
7 days agoJobseekersRecruiterGeneralxc3x82xc2xa9 Copyright 2024 Executive Placements. All Rights Reserved.Create an email alert for Retention and Collections Lead jobsWhat:Where:Email:Create Email AlertYou can cancel at any time. We will not spam you. By giving us your email address your agree to our and You agree to receive job alert emails from executiveplacements.com and/or our sister site jobplacements.com.

ExecutivePlacements.com