Hey! We're ikeja, always with a lowercase "i." We're a home-grown tech company that builds tools and services enabling affordable internet access to Ekasi. ikeja exists to eliminate the financial barrier to true unlimited internet access for those in the townships of South Africa while providing the best possible customer service and experience. ikeja has a culture of innovation, urgency, frugality, and perfection and is led by leaders who are relentless in creating a company that contributes positively to the township connectivity ecosystem. At ikeja, we believe in providing more than just a quality internet solution - we're dedicated to building and empowering the communities we serve, by equipping them with the accessibility required for their personal and professional development. We're looking for people who are energized by the idea of working in a highly diverse and growth-focused company and inspired by our mission to help us achieve it.
The Rolexe2x9dx93 We are seeking a passionate, versatile, and creative Retentions and Collections Lead to oversee and manage our growing Collections and Retentions team. In this role, you will build and manage the newly established Retentions department, setting up processes and managing a growing team of Client Collections Consultants. This role demands the ability to take full ownership and accountability for the development of the department, ensuring the retention of our customer base and significantly reducing uninstallations. Your responsibilities will also encompass fostering the growth of your team and overseeing specific focus areas. We are looking for individuals who are self-directed, meticulous, personable, and comfortable with maintaining visibility and a physical presence within the areas you represent. As part of this role, you will work closely with the Customer Engagement, Finance, Operations, and Marketing teams. Your effective execution of this role is crucial to reducing cancellations and non-payment, ensuring proactivity in addressing customer concerns. This presents an exciting and challenging opportunity for you to join our team and play an integral role in enhancing the overall performance of ikeja. If being entrenched in the communities we serve and taking full responsibility for the growth of your department sounds appealing, then we'd love to hear from you!
Responsibilities of the Role
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