Job Description

Unlock a Thriving Career as a Accidental & Health Customer Service/ Retentions Consultant!Key Responsibilities:Innovative Retention Strategies: Deploy dynamic and creative methods to retain our valued clients. Examples include offering premium reductions, downgrades, and enticing discounts.Policy Validation: Ensure timely and accurate capture of policies for retained clients to meet company requirements and system cutoffs affecting debit orders.Client Needs Analysis: Analyze client needs and identify opportunities for cross-selling and up-selling, delivering tailored solutions.Client Base Growth: Cultivate and expand our existing client base.Adherence to Underwriting Standards: Strictly adhere to underwriter's rules and business procedures.Negotiation Expertise: Collaborate with Product Owners and Underwriters when necessary to find solutions, especially during policy reinstatements all done through telephonic interactions.Client Query Resolution: Address insurance-related queries and customer complaints promptly and effectively.Achieving Targets: Meet and exceed all set targets consistently.Relationship Management: Foster customer and business loyalty through exceptional relationship management. Uphold a professional corporate image aligned with the bank's values.Efficient Query Resolution: Prioritize query resolution within defined turnaround times to prevent complaints.Qualifications & Experience:Qualification:Matric: High school diploma or equivalent.Insurance Credentials: Possess a minimum of 120 Insurance credits.Relevant Qualification: Hold a relevant certification, diploma, or degree.Regulatory Exams: Compliant with FAIS regulatory exams.Class of Business (COB) and Compliance Training: Completed required training.Experience:Insurance Industry Expertise: Minimum of 2 years of experience in the insurance industry.Call Center Proficiency: A minimum of 2 years of call center/telephone experience.Client Services: At least 1 year of sales/client services contact center experience.If you're ready to excel in a dynamic role, armed with qualifications, experience, and a commitment to exceptional client retention, we invite you to apply. Join us in shaping the future of insurance and delivering unparalleled service to our clients!Elevate Your Career in Retention - Apply Now! ????

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