Retentions Consultant (insurance)
Job Description
Job Summary Duties: Make outbound calls/inbound calls to engage with existing customers to retain new and existing business and ensure high retention rates. - Understand and effectively communicate product offerings, value propositions, and benefits to prospective and current clients. - Address customer inquiries, concerns, and objections, providing prompt and professional support. - Document and update customer interactions, sales activities, and retention-related information in the CRM system. - Collaborate with team members to identify opportunities for improving sales and retention strategies, sharing best practices and customer insights. - Participate in training and development programs to enhance product knowledge, sales techniques, and customer service skills. - Meet or exceed assigned retention and collections targets, while maintaining high levels of customer satisfaction. Minimum required Qualifications: - Matric - Regulatory Examination (RE5) - Must be FAIS compliant with all relevant credits and qualifications as required under the FAIS Act - Completed Class of Business - Long term and short term insurance - CPD Hours - A bachelors degree in Business, Sales, Marketing, or a related field is a plus. Should you not receive a response within 10 working days, please consider your application as unsuccessfulTalent EvolutionRecruiter
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Job Detail
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Job IdJD1310772
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPretoria, Gauteng, South Africa
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EducationNot mentioned