Job Description

Job ClassificationRequisition - 138665 - Melissa CloeteBusiness Unit - Nedbank Insurance - Business IT Enablement (BITE)- Data and AnalyticsLocation - Nedbank Rivonia Campus, Sandton, JohannesburgClosing Date - 11 April 2025Employment Equity Statement - Preference will be given to Applicants from Underrepresented GroupsJob FamilyInformation TechnologyCareer StreamIt Application DevelopmentLeadership PipelineManage Self: ProfessionalFAIS AffectedJob PurposeTo Support & deliver bots, execute on the Robotics/ AI strategy, to deliver operational excellence and productivity within a team of developers and technology experts (architects etc). For an individual with Passion, Courage, Ownership and good collaboration skills. An individual with passion for learning new Tech (4th Industrial revolution technologies i.e., AI, OCR, ML, ChatBots, etc)Job ResponsibilitiesBusiness:

• Facilitate client workshops, work with business analysts, process analysts to document business requirements and develop them into use cases and solution designs.
• As-is process analysis, designing to-be processes and creating end-to-end automation solution blueprints which form the basis of the robotic process automation solutions we implement for our clients.
• An individual with excellent communication skills to act as the key contact point for the customer, guiding them through the analysis process and becoming their trusted advisor on RPA process automation and Artificial Intelligence where required.
• Participate in the co-creation of the Robotics strategy for the business
• Promote innovation, optimization, identifying new business opportunities and offer broader strategic offerings

Technical:

• An individual with expert knowledge of RPA development using Blue Prism will be at an advantage

Job Responsibilities Continue

• An individual with good experience on reviewing, testing and deploying RPA code into a Production Environment will be successful as they will have to work closely with other robotics developers and a team of analysts who will rely on your technical expertise, coding best practice, infrastructure architecture knowledge as well as your ability to pre-empt and speedily resolve any project issues so that delays are avoided.
• An individual with experience to support and maintain Production Bots (including improving existing Bots and processes)

Task to be performed:

• Ensuring that they create efficient and high-quality automation solutions
• Regular revision, continuous improvement of development standards and related methodology
• Ensuring development standards are applied in automation projects
• Driving collaboration and knowledge exchange regarding automation practices and technology
• Driving and promoting Agile approach and routines

Job Responsibilities (Continued)

• Deliver a world-class service by ensuring a client centric culture.
• Ensure proper financial management of the technology function.
• Ensure that planned projects and deliverables for the year are achieved within planned budget.
• Optimize value add through identifying and managing risks arising from own department
• Support standardization of IT delivery processes by ensuring business areas under scope of responsibility comply with standards, policy and regulatory requirements.

Job Responsibilities (Continued)

• Improve delivery capabilities and capacity considering future skill requirements for the division
• Ensure that production stability is achieved and maintained across all systems under scope of responsibility
• Manage internal and external suppliers/stakeholders in accordance with defined and agreed SLA's
• Continuously strive to build positive and collaborative team culture with direct reports including addressing any issues raised through culture surveys demonstrating tangible improvement

People SpecificationsYour profile and background

• Proven experience in process automation area
• Expert knowledge of Blue Prism and optimum robot configuration practices
• Working knowledge of other RPA platforms as well as coding (e.g. .Net, SQL, HTML, C#, Java) is advantageous
• Professional understanding of Quality Assurance
• Practical knowledge of Agile
• Ability to translate incidents or System changes and Business needs into RPA solutions
• Excellent communication, change management and coordination skills
• Ability to organize and prioritize own work
• Professional English skills, both written and spoken

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Robotics training
• IT Degree
• Robotics developer certification

Essential CertificationBlue Prism Certificate (AD01)Minimum Experience LevelRPA support & IT Operations ExperienceTechnical / Professional Knowledge

• Principles of project management
• Relevant design tools
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Role relevant related technologies
• System Development Life cycle(SDLC)
• Systems Analysis and design
• Technical System Interfaces
• Testing principles and processes

Behavioural Competencies

• Collaborating.
• Compelling Communication
• Decision Making
• Driving for Results
• Influencing
• Innovation
• Technical/Professional Knowledge and Skills

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Nedbank