Job Description

Rooms Division Manager - V&A Hotel - Cape TownFull job descriptionDESCRIPTIONThe primary function is to assist the General Manager to ensure efficient operation of the property. Responsible for managing the general operations of Housekeeping, Maintenance, Reception, Reservations, Concierge, Switchboard and Night Management.This position also coordinates with Housekeeping and Sales while providing attention to guestsxe2x80x99 needs. In this role, the RDM is required to develop and review business strategies, key performance indicators and manpower planning. He/ She should come up with solutions to address problems, monitor and manage the divisionxe2x80x99s expenses to ensure it falls within operation budget.DUTIES & RESPONSIBILITESAdministration:Preparing monthly forecast for the Housekeeping, Front Office and Maintenance department & coordinating with various departments in planning for cleaning schedules.Responsible for undertaking lost & found proceduresMaintain and manage annual budgets Forecast anticipated volumes of business, schedule staff accordingly and manage staff transportQuality Assurance:Take part in the regular morning briefings and communicate with your colleagues regarding the tasks for your department for the dayResponsible for conducting quality inspections of public areas, guest rooms, corridors, washrooms, walkways, spa and back of house areasSupervise and manage the laundry personnel and operationsCoordinate all maintenance issues with the Maintenance department in order to make sure rooms remain aesthetically pleasing and functionalMaintain and supervise department checklistsHuman Resources:Carry out interviews/recruitment in coordination with the General Manager and the Human Resources ManagerProvide essential training for all new & existing employees.Guide your team in understanding the company policies, rules, and regulations.Monitor staff performance and give performance appraisals accordinglyMonitor teams time and attendance, check Eco Time for payroll purposesExpense Control:Effectively manage all the expenses and maintain a proper records and documentation for submission to the Financial Manager.Review monthly consumption and usage of Amenities, chemicals, linen par stock levels by conducting accurate stock takes Report any damages, shrinkage or loss of Housekeeping stock to the Financial manager and General managerReview the budget according to the purchases and consumption of goodsCORE COMPETENCIESFluent in English - both in spoken and writtenStrong commercial/business acumenPassion for quality and result drivenGood management skillsRecruitment skillsGood in managing budgets and accountsAbility to deal with guestsGood communication skillsExcellent time management skillsExpert leader and a team playerAbility to take initiativesExpert decision-making abilitiesMust be able to use initiative and work unsupervisedREQUIREMENTSHospitality certificate or management diploma will be advantageous.+2 years in a 4-star unit as Executive Housekeeper or Room Divisions ManagerKnowledge of the Opera -Property Management System essentialMust be computer literate (Microsoft Office xe2x80x93 Word, Excel, Outlook & Explorer)Please send your CV to hr@vahotel.co.zaShould you not receive feedback within 2 weeks, please consider your application as unsuccessful.Job Types: Full-time, Permanent

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