Job Description

About the Business

Flight Centre Travel Group (FCTG) is one of the world's largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to open up the world for those who want to see. Every day, we give people all around the world the opportunity to experience something really amazing - travel!

To learn more about Flight Centre Travel Group please click

About The Role: Central Payments Consultant

Purpose: As a Central Payments Consultant, you will be responsible for the management of all once off supplier payments required by the front end, loading and authorising customer refunds, the related reconciliations and dealing with queries in line with the departments' policies, processes & controls in an efficient manner that manages the inherent risk.

This role will support all operational brands within FCTG and is a centralized role.

Primary duties and responsibilities (KRAs)

1. Corporate Supplier payments

Corporate consultants do not load any payments in the bank, they submit their payment packs to the payments team, the payments team will load, vet, first and second authorize the payments.

• Process payment requests that come into Freshdesk by following the departments processes.
• The process includes but is not limited to loading, vetting and authorising once off payments and payments to beneficiaries (suppliers that we pay on an ad hoc basis but at least 1x per month).
• Ensuring all Protas entries are captured and referenced in the bank before authorising a payment (PAY number referenced on the bank etc.)
• Ensuring all Protas payment journals are posted before moving onto the next request.
• All payments to be allocated in Protas with no unchecked payments allowed.
• Ensuring that suppliers that are paid regularly are loaded as approved beneficiaries in the bank by following the correct approvals framework.
• Ensure bank open items relating to payments released by yourself are reconciled within 24 hours with no entries unresolved at the time of transfer.

2. Retail supplier Payments

Retail consultants load their own payments in the bank, they submit their payment packs to their TL who will first auth the payment, the pack is then sent to the payments team will second auth the payments. After hours support will be required, and a roster will be applicable.

If a TL is not in store, then the payments team will first and second auth the payment request.

The scope of the payment requests includes but is not limited to:

• Approval of preferred and non-preferred payments to retail suppliers.
• Approval of payments when team leaders are not in store.
• Ensuring all correct documents are received before processing of payment.
• Ensuring that suppliers that are paid regularly are loaded as approved beneficiaries in the bank by following the correct approvals framework.

3. Customer refunds

• Responsible for Retail and corporate customer refunds.
• Responsible for loading, vetting and 1st authing customer refunds in line with the departments policies and procedures.

4. Team Responsibilities

• Ad-hoc duties to support the Finance Team as and when required.
• Provide quality service to our internal clients and act as a point of reference for support team and supplier queries.

Hierarchy:
Reports into the Accounting Operations Central Payments Team Leader

Key communication and relationships:
Internal: Accounts Payable Manager, Accounting operations Financial Controller, Operations Team leaders, Travel Managers, Area Leaders, Consultants, internal auditors, Accounts Receivable team (mainly regarding customer queries on billings), banking

External: Suppliers, external auditors.

Job Requirements

Education and qualification:

Minimum requirements

• Matric
• Financial/Business qualification

Added advantage

• Protas knowledge, Omnis Knowledge will be valuable in this role.

Experience:

• Basic to intermediate levels of excel knowledge will be beneficial.
• Customer service orientation with strong interpersonal skills and negotiation skills.
• Proven track record of being accurate, deadline driven and detail oriented.
• Strong time management - flexible and able to balance multiple priorities.

Please note that this a 4-month fixed term contract role.

Applications are NOW OPEN!

Applications close: 22 Jan 2024 South Africa Standard Time

Flight Centre