Job Description

The Key Account Manager will work predominantly in a client facing role, assisting with growing the company's revenue by ensuring key clients are satisfied with services provided and providing additional services where required, and by strategically managing existing client portfolios. We are commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce.

Reporting Line

: Service Delivery Manager

Working Hours

: 08h00am - 17h00pm (Monday-Thursday) and 08h00am - 16h30pm (Friday)

Position base:

Cape Town

.

Purpose:

The main objective of the role is to holistically coordinate, facilitate, track and measure Stowe's overall service delivery to assigned customers. The Key Account Executive acts as the bridge between assigned clients and Stowe's operational teams by ensuring the effective relationship building and customer engagement from basic interaction to escalation handling, reporting, SLA management and continuous service improvement initiatives. The role takes overall ownership of Stowe's service delivery initiatives.

Responsibilities:

Maintain regular interaction with customers with the goal to build and retain relationships. Proactively assess, clarify, and validate customer needs on an ongoing basis via Continuous Service Improvement initiatives Positively encourage a customer service focus throughout the company Facilitate missed SLA management - assignment of calls, mediation & reporting. Regularly monitor & assess engagements between customers and Stowe under consideration of the company Offer and Departmental Organogram Provide an escalation path for customers. Ensure that existing services are properly documented in current contractual agreements, SLA Matrixes & Customer KPI's Present statistics and performance-level reports to internal and external stakeholders Conduct customer meetings (OPS meetings) according to schedule. Provide support for identifying, transitioning and implementation of new business opportunities. Assist in assessing & contributing to company's annual business assessment, financial & marketing plan.

Minimum requirements:

Matric Computer Literate: Word, Excel, Internet, E-mail. Customer Service Diploma or equivalent

Competencies required:

Customer Services/Engagement Skills Adaptability/Flexibility Listening Skills Effective Communication (verbal and written) Detail orientated

Company Benefits (after permanent appointment offered):

Medical Aid (company contributes of R1000 towards Discovery Medical Aid) Retirement Annuity (Company contributes 5%) Discretionary Performance Bonus (Payable in the month of your birthday)
If you are not contacted within 2 weeks of your application, please accept that your application was not successful.

Job Type: Full-time

Pay: R20000,00 - R21000,00 per month

Work Location: In person

Application Deadline: 2025/03/31