Saas Specialist (customer Sujccess Consultant)
Johannesburg, Gauteng, South Africa
Job Description
A client in the credit risk space is looking for a Customer Success Consultant (SaaS Specialist) to join their Global Fraud Solutions team. This role is a key aspect of ensuring global solutions are performing as per agreed SLA's as well as handling day to day first line support.Qualifications:
- BSc degree in business / finance / computer science
- 3 years in a consulting space within project management, implementation management, and fraud management
- Customer success experience
- Access management experience
- JSON, Tableau, Looker / Databricks
- Identify opportunities and challenges and consult with clients to develop solutions
- First line support for day to day operational and technical questions for standard support clients
- Assess service statistics
- Prepare reports
- Manage and track issues to ensure accurate resolutions
- Provide support across fraud and identity platforms
- Respond to customer tickets
Mel Nandalall
Senior IT Recruitment Consultant
E-Mail:For more information please contact:Melody Nandalall
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Job Detail
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Job IdJD1345423
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned