Job Description

Dedicated and dynamic Lodge Manager sought for a prestigious 5-star lodge in the Eastern Cape, known for delivering exceptional guest experiences. The Lodge Manager will play a critical role in enhancing guest satisfaction through personalized service, fostering staff development, and maintaining high operational standards. The ideal candidate will thrive in a luxurious and tranquil environment, delivering memorable experiences amidst breathtaking natural beauty.Key ResponsibilitiesEnsure that each guest receives personalized service, enhancing their experience through attention to detail, exceptional hospitality, and swift resolution of any issues or special requests.
Lead and develop a motivated team, providing comprehensive training and fostering a culture of excellence.
Manage and oversee all stock levels, including food, beverages, and housekeeping supplies, ensuring optimal inventory management.
Prepare and present detailed daily, weekly, and monthly reports on lodge operations and stock movements, ensuring transparency and accountability.
Demonstrate a basic understanding of financial management, assisting in budget preparation and cost control.ChallengesManaging operations in a fast-paced environment while ensuring high guest satisfaction.
Balancing the diverse demands of guests and the operational needs of the lodge.Qualifications and SkillsDegree/Diploma in Hospitality Management, Business Management, Tourism, or a related field.
Minimum of 3 years experience in a similar role, preferably within a 5-star establishment or luxury lodge environment.
Strong organizational skills and a proactive approach to managing lodge operations.
Exceptional leadership and communication abilities.
Passion for guest satisfaction and staff development.
Keen attention to detail and ability to multitask.Experience
Minimum of 3 years of experience in a managerial role within hospitality, specifically in a 5-star or luxury lodge environment.

ABC Worldwide