Job Description

Job Summary:
An exciting opportunity to join a dynamic and growing team and assist the current team of Africa Safari Experts in delivering exceptional and efficient service for clients. The role involves creating itineraries, issuing travel documentation, checking availability of suppliers, making and confirming bookings, and assisting with various administrative tasks.Key Responsibilities:

• Create itineraries in WETU for the team of consultants.
• Issue all travel documentation - Itineraries, Vouchers, flights, etc.
• Check availability of requested suppliers.
• Make provisional bookings, including the holding of flights.
• Confirm bookings and issue flights.
• Ensure all dietary and special requests are noted with suppliers.
• Reconfirm all travel services for all clients due to travel.
• Assist with loading of bookings into the Reservations System.
• Assist with Invoicing.
• Assist with updating of CRM.
• Assist the Product, Marketing, and Sales Team with any ad-hoc duties.

• Travel and Tourism Degree.
• Computer literate - MS Office / Google Workplace.
• Tourplan and WETU system knowledge an advantage.

• 2+ years experience in the tourism industry, specifically in the inbound safari industry.
• 2+ years experience in an administrative/sales support role within the tourism industry.

• Superior interpersonal skills and a high level of emotional intelligence.
• Ability to remain calm and professional under pressure.
• Driven customer service skills.
• Capable of self-management and self-actualization.
• Highly flexible with the ability to work in a fast-paced and dynamic environment.
• Diligent, with a high degree of perseverance and attention to detail.
• Excellent problem-solving skills.
• Knowledge of African destinations, logistics, and properties.
• A friendly and supportive attitude.

• A competitive salary.
• 20 days of paid annual leave.
• After 5 years, earn 1 extra annual paid leave day per year, up to a max of 25 days.
• Extra paid birthday leave.
• Paid sabbatical leave days without tapping into your annual leave.
• Flexible working conditions.
• Professional development opportunities.
• A team led by actively engaged owners who encourage a caring and positive culture.
• Working alongside a diverse and dedicated team of professionals.
• Africa travel opportunities at discounted rates.
• Based in the northern suburbs of Cape Town, potentially traveling against traffic on your daily commute.

ABC Worldwide