Sage Line 500 Customer Agent +(logistics/warehouse)

Brits, North West, South Africa

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Sage Line 500 Customer Agent +(Logistics/Warehouse) Brits Rneg + Penson + Medical + Housing All + 13th Cheque

Sales Diploma or Degree
Minimum of 3 years' experience in a manufacturing environment linked to a customer service role
Sage Line 500
Ms Excel
Google Slides
TMS
Google Sheets

DUTIES:

Capture and process orders received from the customer relationship managers
Build positive relationships with customers
Provide a centralised point of contact regarding customer orders
Daily interface with the sales team regarding new orders
Daily communication with transport planners to schedule priority orders
Utilise the transport management system (TMS) for updates on customer order status
Manage walk-in customers and cash sales.
To manage the end-to-end process of all related complaints
To ensure complaint resolutions are reached within agreed timeframes
Handling calls to resolution
Accurately record all customer complaints
Monitor customer accounts and activity and follow up
Adhere to the company's safety standards

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