Job Description

Company Overview:We are a reputable residential cleaning company based in the UK, providing high-quality cleaning services to homeowners across the country. Our team is dedicated to delivering exceptional customer service and maintaining a clean and healthy living environment for our clients.Job Overview:As a Sales and Customer Service Administrator, you will play a crucial role in supporting the sales operations, liaising with cleaners, and ensuring exceptional customer service for the clients. Your primary responsibilities will include sales administration, client follow-ups, working on our CRM and booking form, charging cards, updating Excel schedules, handling queries and complaints, and other admin-related duties.Key Responsibilities:

• Sales admin for the sales operation executives
• Liaison with cleaners
• Follow-ups with clients
• Working on the CRM
• Working on our booking form
• Charging cards
• Updating Excel schedules
• Handling queries and complaints
• Other admin related duties

Benefits:

• Salary: R5500 - R6000 per month, depending on experience
• 40 days paid leave per year
• Work-from-home flexibility.
• Training and development opportunities
• Supportive and collaborative team environment

Working Conditions:This is a remote position, and you will work from the comfort of your own home. You will need a computer and a reliable internet connection. This is a full-time position, and you will be required to work UK hours. You will communicate regularly with your team and clients through telephone, email, and online platforms.Requirements:

• Strong communication skills in English (both verbal and written)
• Customer care | client handling | complaints experience essential.
• Fast learner
• Diligent
• Focused
• Ability to work independently and remotely.
• Proficient in using CRM software and MS Office
• Able to handle diverse tasks.
• Good organisational skills
• Own laptop and stable internet connection, as well as backups for loadshedding
• Will be required to work one weekend shift per month, fully compensated for, and an additional day in lieu of the weekend worked.

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