Job Description

Trading hours Monday Friday 8:00 17:00.Main Accountabilities and responsibilities (but not limited to):Experience debtors and creditors / general accounting and bookkeeping

• Fully bilingual, excellent written and oral communication skills
• Well-presented, professional and telephone etiquette
• Excellent computer (Excel, Word, Outlook) literacy and general office filing system.
• Must be able to work with limited supervision and take initiative.
• Strong ability to multi-task, work well under pressure, and meet deadlines.
• Self-starter with a drive to learn and develop new skills.
• Positive hands on, can-do attitude, punctual, self-motivated, attention to detail, reliable and sober habits
• Excellent work ethic, problem solver and have a practical mind.
• Experience within the flooring, blind, shutter and awning sector highly beneficial.
• Valid drivers license and own vehicle

• Handling sensitive information in a confidential manner
• Selling of flooring and blinds or any other instructions given by a person designated by the Employer.
• Opening and closing the premises.
• Greeting and assisting visitors to the office
• Ensure that all calls and client interactions are handled professionally and that a professional image is given of the Company to all internal and external customers.
• Research and identify sales prospect opportunities in addition to those given to you by the Employer.
• Maximize sales opportunities in store and within allocated sales territories by utilising a variety of innovative methods.
• Maintain contact lists of your main clients.
• Adhere to administrative guidelines pertaining to quote formats and electronic filing systems amongst others.
• Keep daily sales, client visit forms and commission files up to date.
• Manage and take ownership of each client interaction from

• Forwarding leads to sales consultants the same day inquiry was received.
• Identifying, understanding and meeting customer demands to provide an excellent service.
• Ensure high customer satisfaction in terms of the level of service they receive.
• Provide a single point of contact for customers for questions, answers and project schedule updates.
• Maintain a professional approach at all times, including appearance when dealing with customers.
• Preparing customer quotes and forwarding these to clients within 24 hours of consultation with the client.
• Follow up each quote telephonically within 48 hours to determine if client has received the quote and requires any further information.
• Replying to customer emails and telephone calls the same day as received.
• Assisting sales consultants and decorators with preparing and sending of quotes.
• Maintain superior product knowledge.
• Ensuring accurate and timely processing of sales order, including production of invoices, installation arrangements and handling of payments.
• Placing of orders, the same day the proof of payment has been received by client. Orders are only to be placed once the deposit has been paid.
• Filling out the installation information sheet at the same time the order has been placed.
• Informing clients about the status of the order.
• Ownership and accountability for pre-and post-sale processes.
• Resolving of mistakes made on orders and any other issues that prevent the Employer from invoicing the client in a timely and professional manner. It is your duty to resolve any outstanding issues to the satisfaction of the client.
• Keep track and follow up on any outstanding payments.
• Financial control / administrative responsibilities include: daily management of debtors, ensuring that all payments are processed timeously; outstanding orders; previous order transactions; customer service recon; checking delivery schedules.
• Adhere to all policies and processes.
• Work as a member of the team assisting colleagues if you have the opportunity to do so

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