Job Description

Job Summary Main Purpose of the Job: Coordinate, execute, and support administrative functions to provide clerical and organizational assistance to the sales team, customers/vendors, co-workers, and management. Verifying order accuracy, tracking orders, processing paperwork, generating invoices, maintaining sales records and customer databases, including Nappi codes, and ensuring timely product delivery. Addressing customer inquiries, requests, and complaints, while ensuring efficient and cost-effective customer service delivery. Required Minimum Education: Bachelors degree or higher in a related field. Previous experience in stock & logistics, and/or with medical products, is highly advantageous. Required Minimum Competencies: Administrative proficiency combined with exceptional written and verbal communication skills, alongside experience in a customer service environment. Proficiency in word processing, spreadsheet software, and inventory/business management systems. Knowledge of administrative recordkeeping procedures. Familiarity with sales reports and records. Strong numerical and accuracy skills. Client service orientation with a professional and efficient demeanour. Unquestionable honesty and reliability. Innovative problem-solving abilities. Goal-oriented mindset. High level of organization with meticulous attention to detail. Proficient in computer operations (additional training provided if necessary). Excellent interpersonal skills, conducive to teamwork. Ability to thrive under pressure with a professional approach. Capacity to work autonomously while effectively managing multiple tasks. Key Areas of Responsibility: Order Processing: Overseeing the entire order lifecycle from receipt to fulfilment, encompassing order entry, verification, invoicing, and shipment tracking. Customer Inquiries: Addressing customer queries promptly and professionally via phone, email, website, or social media, providing product information, issue resolution, or routing inquiries to the appropriate department. Sales Support: Aiding the sales team with administrative duties, including compiling sales reports, crafting proposals, and maintaining customer databases, barcodes, and Nappi codes/PIN/Medical Aid applications. Quotation Preparation: Generating price quotes and proposals aligned with customer needs and company pricing policies. Complaint Resolution: Managing customer complaints, conducting investigations, and ensuring timely resolutions to uphold customer satisfaction. Inventory Management: Coordinating with warehouse and stock teams, and Sales Management to maintain optimal stock levels for order fulfilment and managing inventory records. Documentation and Record-Keeping: Maintaining precise records of sales transactions, customer interactions, and pertinent documentation in adherence to company protocols. Sales Reporting (if needed): Analysing sales data to generate reports for Management, offering insights into sales performance, trends, and customer feedback. Training and Support: Providing sales staff with training and support on sales processes, systems, and product knowledge to enhance customer service. Cross-Functional Collaboration: Collaborating with departments such as Marketing, Stock, Logistics, Warehousing, and Finance to streamline processes and resolve issues for an enhanced customer experience. Administrative Support: Assisting with general administrative tasks, including maintaining Internal Sales office supplies, to ensure the smooth functioning of the sales department. Continuous Improvement: Identifying opportunities for process enhancements and implementing best practices to optimize efficiency and effectiveness in sales administration and customer service. Working hours are Mondays to Fridays from 08:00 to 16:45 (With overtime on demand) The role is available to start as soon as possible, preferably by 1 June 2024 .Sentinel Staffing ServicesNo 5 Botano Building, 1285 Embankment ave, CenturionRecruiterAboutSentinel Staffing Services was established in 1999 together with a group of specialized personnel consultants who had a vision of making a difference in the Human Resources Industry. Sentinel Staffing Services offers there expertise in the human resources recruitment field and takes pride in there service as well as a professional approach towards assessing our clients staffing needs. We commit to providing the best-suited candidates for any given position with a prompt response time. Sentinel Staffing Services has an extensive database of permanent and temporary candidates, and is constantly growing by the following means: Networking with other agencies Advertising in both local and national media Online databases Head hunting Our database consists of candidates in the following fields: OFFICE SUPPORT, RECEPTION, SWITCHBOARD, PA SECRETARIAL, BOOKKEEPERS, DEBTORS AND CREDITORS CLERKS, ACCOUNTANTS, FINANCIAL MANAGERS, SALES AND MARKETING, INTERNAL AND EXTERNAL SALES, TELESALES, HUMAN RESOURCES, SALARY AND WAGES CLERKS, LITIGATION, CONVEYANCING, PROFESSIONAL ASSISTANTS, ENGINEERING, IT, MANAGEMENT, TECHNICAL STAFF, MILLWRIGHTS, BOILERMAKERS, ELECTRICIANS, MECHANICS, WAREHOUSING, LOGISTICS, DESPATCH AND STOCK CONTROLLERS Sentinel Staffing Services offers a comprehensive recruitment service including: Assisting with drawing up comprehensive job descriptions. Sourcing suitable candidates Qualifying and screening candidates per telephonic and face-to-face interviews Creating an initial short-list of potential candidates. References checking all short listed candidates Supplying a short-list of candidates for interviews to the client. Coordinating interviews with short-listed candidates Acting as independent mediator to assist during interviews of short-listed applicants Liaising with candidates regarding job offers Regretting unsuccessful candidates

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