Job Description

A dynamic, innovative and inspiring company providing fintech solutions across multiple sectors is looking for Concierge Sales Agents. This multi-functional role provides an excellent opportunity for an experienced individual with Outbound sales, E-commerce and Superior Customer Service experience.

The e-commerce relationship agent is responsible for providing exceptional customer service and is required to be a dynamic brand ambassador and a multi-product expert with the ability to assist and support our customers with their e-commerce enquiries and applications.

The e-commerce relationship agent will contribute to the overall purpose of the team and will be responsible for generating revenue and enhancing the e-commerce client's experience.

DUTIES AND RESPONSIBILITIES

To act as the primary point of contact for e-commerce clients, answering phone and e-mail enquiries, resolving complaints and processing applications in an efficient and timely manner. To meet the set standards of productivity and quality in the department to achieve set KPIs and financial targets. To provide superior customer service across all communication channels. To be familiar with all e-commerce system application processes. To have an in-depth knowledge of the products to enable you to impart this information to all customers on-line as well as telephonically. Good understanding of company rules and policies. To actively engage with stakeholders to ensure that all requests from customers are managed accurately and timeously. To assess and establish the next actions required relating to submitted applications. Proactively engaging with customers providing feedback on applications submitted. Contacting and following up with customers to request additional documentation and information required for applications. To accurately and with a high level of customer service in mind relay positive and negative decisions to clients. Dealing with requests from new or existing customers. Contribute to a positive team and working environment. Ability to multi-task, dealing with new, in progress and decisioned applications in a structured and focussed manner. Ability to work with strict turn-around times ensuring a superior customer experience. Provide detailed feedback gained from customer conversations.

REQUIREMENTS

Matric. Strong sales experience critical. 3-5 Years Call Centre experience. E-Commerce/Chatbot experience beneficial. Financial services experience (advantageous)
Job related knowledge & skills:

Microsoft Office, with proven Excel skills. Advanced business writing skills. Advanced conversational skills. Typing skills (minimum 30 words per minute). High level of Sales skills. Creative, innovative, and resourceful thinking. Comfortable navigating and providing online support where required.
Key requirements for this position include:

High level of attention to detail. A strong attendance, reliability and punctuality record. A strong work ethic and proven track record of being proactive and using initiative. Be pro-active in planning and organising daily tasks (understanding and meeting turn-around time targets). Proven experience dealing with E-commerce applications. A clear understanding and proven delivery of Customer Service and Sales. A positive and flexible approach, ready and willing to do anything to get the job done. Ability to deal with difficult customers and situations in a professional and customer service focussed manner. Drive and commitment to making a success. Shows strong interpersonal and team working skills, able to communicate successfully with a wide variety of people across all levels of the business (Operations, E-commerce Managers and Executives). Ability to work independently and as part of a team, pre-empting and problem-solving issues as needed. Possesses excellent time management and relationship skills able to multi-task and prioritise tasks effectively. Driven and self-aware.
Job Type: Full-time

Pay: R9000,00 - R10000,00 per month

Experience:

Sales: 1 year (Preferred)
Work Location: In person