Job Description

Job descriptionThis is a full-time, on-site UK Sales Advisor role located in Cape Town, CBD. The role involves managing and facilitating outbound and inbound calls with customers and clients. You will be required to work as part of a team and individually to provide support to the relevant sales department clients to ensure conversion of new business, service of existing clients and retention of renewals to achieve and delivery company income targets (KPIxe2x80x99s) in accordance with company procedures and complaint and regulatory requirements.Roles and Responsibilities

• Complete the key task of xe2x80x9cfact findingxe2x80x9d to identify clientsxe2x80x99 requirements and to provide the best level of cover to fulfil their needs.
• Using the information gathered, determine which services will provide the best level of cover and the most competitive rates for the service required.
• Obtain quotations, using quotation system, rating guides or by referring to insurers. Communicate quotations, advising the most appropriate in terms of price and cover to meet the client's needs (Storing details of all quotes received).
• Discuss any xe2x80x9cadditionalxe2x80x9d needs or services to ensure that all requirements are satisfied.
• Identify all potential cross sales and up sell opportunities, referring to other departments where necessary.
• Assist and support in the generation of new leads and enquiries

Compliance

• Adhere to treating customers fairly (TCF) at all times
• Comply with all regulations as set by the FCA and be aware of and adopt any changes in regulatory practice through attending appropriate training and maintaining competence in the relevant area.
• Follow and comply with all scripting set out by the company in line with the FCA guidelines.

Requirements

• Matric or NQF Level 4 required.
• Valid South African ID
• Experience in the UK sales industry is preferred (could be USA)
• Strong communication skills and active listening skills are necessary
• Quick thinker with strong ethics and ability to comply with UK regulations
• Fluent in English, both written and verbal
• Exceptional phone etiquette and problem-solving skills
• UK Sales: 1 year + (Preferred)
• Call Centre/ BPO: 1 year + (Required)

Please note that Transportation is provided by the company.Job Types: Full-time, PermanentPay: R9 000,00 per monthEducation:

• High School (matric) (Required)

Experience:

• UK sales: 1 year (Required)
• Outbound UK/USA sales: 1 year (Required)
• International sales: 1 year (Required)

Outworx