Job Description

Who are we?MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella - all managed online. Category winners of the Mail & Guardian Top Companies Reputation Awards in 2014, as well as the Deloitte Best Company to Work For Survey 2011 and 2012 - were are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way - free from worry and most importantly at peace with all the what-ifs of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!What will you do?Responsible for contacting clients according to specified campaigns and scripts to query outstanding payments and escalate to the next level of collection if required. May provide customers with essential and information regarding products and services. Predictive dialling may be used when contacting the client. Provides quality service to external and internal customers by ensuring accuracy in recording of data.Minimum Qualification Required

• Grade 12 / Standard 10
• Tertiary qualification will be beneficial
• RE Certificate (as per DOFA date)
• Fully FAIS Accredited (as per DOFA date)

Minimum Experience

• 1 - 2 years sales experience preferably in a Call Centre environment.
• Short-term insurance experience would be advantageous.

Deliverables

• Self-managed.
• Well spoken.
• Active listening skills.
• Self-motivated.
• Adaptability.
• Quality orientated and organised
• Must be highly proficient in dealing with clients at all levels.
• Customer focus.
• Professionalism.
• Flexibility.
• Ability to multi-task and cope with pressure.
• Team player.
• Problem analysis and problem solving.
• Commitment to personal and team goals.
• Strong service, and problem-solving skills.

Knowledge and SkillsUndertake Outbound Tele-SalesService inbound client queries, requestsAdministration and processingQuality, Compliance and AccreditationPersonal AttributesCommunicates effectively - Contributing dependentlySituational adaptability - Contributing dependentlyAction orientated - Contributing dependentlyPersuades - Contributing dependentlyBuild a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.Core CompetenciesBeing resilient - Contributing dependentlyCollaborates - Contributing dependentlyCultivates innovation - Contributing dependentlyCustomer focus - Contributing independentlyDrives results - Contributing dependentlyAt MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Sanlam