Job Description

Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the groups over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.Objective/Purpose:Were looking for a results-driven Sales Representative with excellent interpersonal skills to actively seek out and engage customer prospects.Responsibilities:

• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback
• Dealing with general customer service enquiries
• Support the Account Management and After Sales team where needed

QualificationsQualification:xc2xb7 Grade 12 / MatricExperience:xc2xb7 Call Centre Inbound Sales or Outbound Sales.xc2xb7 Minimum of 1 year call center experience in a sales environmentxc2xb7 UK call center experience advantageousAdditional InformationRequired Skills:

• Computer literacy (Essential).

• Proficient in MS Word, Email and good typing speed (Essential).

• Neutral accent with excellent verbal and written English communication skills (Essential)

WNS Global Services