Job Description

"Sales and Operations Manager (JB4006)

Sandton, Gauteng

R35 000 to R70 000 a month + Commission

Permanent

An exciting, and vibrant company that sells disposable Vape Devices, that specializes in FMCG Tobacco alternative products. Listed with various retail outlets throughout South Africa and expanding rapidly is looking for a dedicated and professional Sales & Operations Manager to join their team. They are a Company that bases itself on three main values, simplicity, value and most importantly that there is a better alternative to smoking traditional cigarettes. This role manages key support functions for inland sales, optimizing the customer experience. Responsibilities include strategic sales planning, forecasting, analytics, process optimization, and sales program design. Acting as a strategic partner to the Sales team, ensuring a data-driven environment that aligns with the company's strategy.

Minimum Requirements:

BCom Business Administration or a relevant field (Masters degree would be an advantage)

Understanding of the tobacco/vaping industry environment and business needs

7-10 years of commercial leadership experience, specializing in transformative change

5 years minimum in B2B sales

Knowledge of FMCG operations and a national chain store network

Experienced in sales operations, business planning, and sales support management

Strong understanding of business strategy, evidenced by executing programs aligned with current industry and technology

Demonstrated ability to lead through influence across all organizational levels

Proven success in internal team influence and forging exceptional external relationships

Strong strategic capabilities, forward-thinking, strategically agile, innovative, and comfortable with ambiguity

Operational team management and leadership skills

Collaboration and professional interaction skills

Relationship-building skills with knowledge of the clients environment

Analytical approach with attention to detail for decision-making based on information/statistics

Understanding of the local sales environment and challenges facing the sales force

Ability to identify trends and areas for improvement

Thorough understanding of solution selling concepts and sales process design

Demonstrable experience in a similar role within a related environment

Operational management of a sales operations/effectiveness team

Experience dealing with stakeholders to influence sales

Previous demonstrable experience in sales operations/effectiveness management

Strategic and operational planning experience

Experience with process engineering and management

Duties and Responsibilities:

Redesign sales operational processes and practices to optimize performance and accelerate growth efforts

Oversee the design and implementation of the organizations CRM technology platform, including converting existing platforms and process redesign

Lead a change management process to build organizational understanding of proposed changes, gain support from key leadership stakeholders, and implement new deployment and job models

Work closely with senior sales leadership to define key metrics for success, establish the correct KPIs for tracking and reporting performance, and develop the Insights & Analytical toolset

Align reporting, training, and incentive programs with performance management priorities

Ensure sales reports and other internal intelligence are provided to the sales organization, developing new reporting tools as needed

Coordinate with sales leadership and stakeholders to lead efficient and accurate sales force reporting initiatives

Proactively lead conversations and drive improvements with customer feedback, industry benchmarks, and productivity metrics

Assist the sales team in defining market approaches and achieving set targets through effective sales processes, tools, and training

Act as a mentor/coach and advisor, delivering consistent and valuable training interventions for continuous improvement and revenue growth

Provide sales tools and methodologies for managing account opportunities, pipelines, and forecasting efforts

Plan and organize work outputs, assigning priorities and reviewing objectives continuously

Improve sales performance through evolving processes, technology, and methodologies

Act as a change agent for sales initiatives by executing enabling activities

Identify and develop improvements to current processes and methods

Provide knowledge and skills for successful customer business outcomes

Work with smaller sales teams, providing operational management, onboarding, training, and coaching

Track sales metrics, manage accuracy, and provide related reporting

Provide sales process management support to sales teams

Ensure the delivery of marketing and sales collateral and commercial messaging

Work with internal stakeholders and benchmark external data to assist with the development of compensation plans

Ensure enablement technology continues to provide value, regularly reviewing and auditing the technology stack

Please email your full comprehensive CV to resumes@kontak.catsone.com and quote JB4006 in the subject line

For full JD & to apply online https://www.kontak.co.za/vacancies.php

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.

Kontak Recruitment Disclaimer:

Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.

Job specifics: Requirements mirror advertisement, duties may adjust for client needs.

Fair process: Fair assessment, only shortlisted candidates contacted due to volume.

Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.

Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.

Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.

No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.

Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment."

BCom Business Administration or a relevant field (Masters degree would be an advantage)

Understanding of the tobacco/vaping industry environment and business needs

7-10 years of commercial leadership experience, specializing in transformative change

5 years minimum in B2B sales

Knowledge of FMCG operations and a national chain store network

Experienced in sales operations, business planning, and sales support management

Strong understanding of business strategy, evidenced by executing programs aligned with current industry and technology

Demonstrated ability to lead through influence across all organizational levels

Proven success in internal team influence and forging exceptional external relationships

Strong strategic capabilities, forward-thinking, strategically agile, innovative, and comfortable with ambiguity

Operational team management and leadership skills

Collaboration and professional interaction skills

Relationship-building skills with knowledge of the clients environment

Analytical approach with attention to detail for decision-making based on information/statistics

Understanding of the local sales environment and challenges facing the sales force

Ability to identify trends and areas for improvement

Thorough understanding of solution selling concepts and sales process design

Demonstrable experience in a similar role within a related environment

Operational management of a sales operations/effectiveness team

Experience dealing with stakeholders to influence sales

Previous demonstrable experience in sales operations/effectiveness management

Strategic and operational planning experience

Experience with process engineering and management

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