Job Description

JOB PURPOSEEnsure accurate and efficient support services are provided to the 1Life directsales and third-party distribution sales commission departments. Process,provide administrative support and calculate all sales commission for the 1Lifedirect sales and third-party distribution sales commission departments.RESPONSIBILITIESAdministrationProduce, update and provide best practice support on commission andadministrative processes, databases and other departmental systems to supportthe work of more senior colleagues. Calculate and track and validatecommissions and incentives for the 1Life direct sales and third party distributionsales commission departments.Responsible for internal and external partner commission statements for alldirect sales channels and distribution channels from Sales Managers toBusiness Manager.Payroll AdministrationInput payroll data to support the accurate and efficient delivery of payrollservices; prepare payroll for bank submission and entry into financial systems; prepare payroll reports and reconciliations.When required, submit payments to senior management for approval and topayroll for payment.Document and Data ManagementCreate and ensure compliance with a company wide document managementsystem.Track process regarding submissions and approval, maintain accuracy ofdocumented processes.Swiftly resolves process breakdowns and takes steps to ensure that problems donot recur.Uploading of supervision and all other documentation uploading.Track and management of incentives.When required, keep track of business logs that have an implication oncommission outcome.Operational ComplianceIdentify, within the 1Life direct sales and third party distribution salescommission departments, instances of non-compliance with the organisation'spolicies and procedures and/or relevant regulatory codes and codes of conduct,reporting these and escalating issues as appropriate.Insights and ReportingExtract and combine data to generate various reports.Personal Capability BuildingDevelop own capabilities by participating in assessment and developmentplanning activities as well as formal and informal training and coaching. Developand maintain an understanding of relevant technology, external regulation, andindustry best practices through ongoing education, attending conferences, andreading specialist media and coach and transfer knowledge to others asrequired.BEHAVIORAL COMPETENCIESEnsures AccountabilityHolds self and others accountable to meet commitments. For example,measures and tracks team's and own performance, and helps the team learnfrom success, failure, and feedback. Adheres to, and enforces, goals, policies,and procedures.Plans and AlignsPlans and prioritizes work to meet commitments aligned with organizationalgoals. For example, outlines clear plans that put actions in a logical sequence;conveys some time frames. Aligns own work with relevant workgroups. Takessome steps to reduce bottlenecks and speed up the work.Drives ResultsConsistently achieves results, even under tough circumstances. For example,emphasizes the importance of results; encourages a sense of urgency in others;challenges poor outcomes or unproductive behaviors. Provides assistance orencouragement to help others over obstacles.Manages ComplexityMakes sense of complex, high quantity, and sometimes contradictory informationto effectively solve problems. For example, consistently looks at complex issuesfrom many angles, obtains a rich and deep understanding; swiftly cuts to thecore issue; skillfully separates root causes from symptoms.Communicates EffectivelyDevelops and delivers multi-mode communications that convey a clearunderstanding of the unique needs of different audiences. For example, tailorscommunication content and style to the needs of others. Pays attention to others'input and perspectives, asks questions, and summarizes to confirmunderstanding.CollaboratesBuilds partnerships and works collaboratively with others to meet sharedobjectives. For example, encourages coworkers and external partners to worktogether as a team, and makes sure they get credit for doing so. Encouragespeople to share their honest views, responds in a non-defensive way when theydo.Instills TrustGains the confidence and trust of others through honesty, integrity, andauthenticity. For example, models honesty and authenticity and encouragesothers to be up front with one another. Demonstrates reliability and places astrong emphasis on the team meeting its commitments. Fairly represents others'positions.Being ResilientRebounds from setbacks and adversity when facing difficult situations. Forexample, shows great composure, a positive attitude, and strong judgment, evenin adverse situations; gains maturity and wisdom and shares life lessons withothers. Responds resourcefully to crises, helps others remain productive andpositive.CourageSteps up to address difficult issues, saying what needs to be said. For example,shares own ideas and points of view openly, regardless of potential criticism orrisk; shows conviction when faced with adversity and challenges; raises difficulttopics to be sure they are addressed.Action OrientedTakes on new opportunities and tough challenges with a sense of urgency, highenergy, and enthusiasm. For example, takes timely action on important ordifficult issues. Identifies and pursues new opportunities that benefit theorganization.Builds NetworksEffectively builds formal and informal relationship networks inside and outsidethe organization. For example, draws upon own network to gain insight, buildsupport, and achieve outcomes. Leverages networks to identify industry experts,explore some best practices, and exchange ideas and knowledge.Manages ConflictHandles conflict situations effectively, with a minimum of noise. For example,seeks out a variety of opinions and options; maintains an open mind; takes stepsto ensure conflict remains constructive; avoids polarized or unilateral decisions;seeks agreement on critical issues.Demonstrates Self-AwarenessUses a combination of feedback and reflection to gain productive insight intopersonal strengths and weaknesses. For example, seeks balanced feedbackfrom others and is receptive to both positive and constructive views; appliesinsights from feedback. Knows own strengths and limits and how own styleimpacts others.Self-DevelopmentActively seeks new ways to grow and be challenged using both formal andinformal development channels. For example, creates a development plan thatstates clear goals and the tactics to achieve them. Gathers information on whereto focus. Makes efforts to apply new skills on the job.Business InsightApplies knowledge of business and the marketplace to advance theorganization's goals. For example, clearly understands how own activities relateto critical business drivers. Monitors business news and market changes forimpact on the business or on own expertise area; uses this to shape decisions.Decision QualityMakes good and timely decisions that keep the organization moving forward. Forexample, knows when to act independently and when to escalate issues.Integrates various inputs, decision criteria, and trade-offs to make effectivedecisions. Typically makes good independent decisions.Customer FocusBuilds strong customer relationships and delivers customer-centric solutions. Forexample, keeps in contact with customers to ensure problems are resolved, or toimprove customer service. Studies customer feedback and emerging customerneeds and uses these to determine some creative new ideas.Interpersonal SavvyRelates openly and comfortably with diverse groups of people. For example,takes time to build rapport in meetings; speaks about common interests andpriorities; shows tact and sensitivity in difficult interpersonal situations. Maintainsproductive relationships with a wide variety of people and from a range ofbackgrounds.SKILLSComputer and System skillsSupports business processes independently by understanding and the effectiveusing standard office equipment and standard software packages, and providetechnical guidance as needed.Expert excel knowledge, A solid knowledge of payroll/commission systemsPolicy and RegulationWork independently and provide technical guidance when required on how tointerpret and apply knowledge of laws, regulations and policies in area ofexpertise.Financial analysisApply concepts of knowledge / skill independently and provide technicalguidance when required.Sound understanding of financial management principles, A solid knowledge ofpayroll/commission structures, principles and processesVerbal and Written CommunicationUse clear and effective verbal and written communication skills independentlyand provide technical guidance when required on how to express ideas, requestactions and formulate plans or policies.Policy and proceduresProvide technical guidance when required to monitor, interpret and understandpolicies and procedures, while making sure they match organisational strategiesand objectives.Planning and OrganisingPlan, organise, prioritise and oversee activities to efficiently meet businessobjectives. Provide technical guidance when required.Attention to DetailsApply comprehensive knowledge / skill, and provide guidance and training toothers on how to pay close attention todetails.Multi-TaskingApply comprehensive knowledge / skill, and provide guidance and training toothers.EDUCATIONGeneral EducationGrade 12/ SAQA Accredited Equivalent (Essential)Financial or business diploma (Essential)EXPERIENCEGeneral Experience2-4 years experience in commission administration (Essential)Experience in the Financial Service Industry (Essential)SAQA Accredited Equivalent - it is the onus of the applicant to provide 1Life and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. *Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognised qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable). As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

1Life Insurance