Job Description

SKILLS & EXPERIENCE REQUIRED

• Experience in, and knowledge of East African safari sales
• Skilled in designing detailed and individualized quotes for itinerary requests
• Excellent sales skills and the ability to upsell
• Excellent communication skills, a service delivery mindset and a strong customer service focus
• Targe orientated, and experience of delivering results in a performance oriented and fast paced sales environment
• Ability to find commercial solutions to problems
• Good knowledge of sales systems
• Strong administration and organizational skills with great attention to detail
• The ability to work well under pressure
• Proactive mindset and can-do attitude
• Experience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling)
• Experience in and willingness to handle issues outside of office hours when required
• Ability to work independently as well as within a broader team setup
• Energetic and eager to learn

SKILLS & EXPERIENCE ADVANTAGE

• 10 - 15 Years experience of the broader industry sector (hospitality & tourism)
• Experience in selling safaris in East Africa preferred
• Experience and good understanding of the safari tourism environment
• Experience of as many aspects of the industry as possible, more than one side of the fence
• Experience of dealing with and delivering on western business demands
• Experience with travel & reservation systems

RESPONSIBILITIES & DUTIES

• Handling of safari requests from agents with costing and accurate information within the required turnaround time
• Proactive response to agent requests including suggestions on itinerary design, routing, logistics, alternatives, upselling, offering additional information as needed
• Follow booking procedures set out in the operating manuals when booking all properties, vehicles and activities that make up the safari
• On confirmation, complete the safari file and all the information required
• Build and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales process
• Follow up with agents after a safari for any feedback
• Report any errors or issues to your line manager immediately on discovery
• Provide proactive support to colleagues in peak or leave times
• Proactive approach towards your personal and departmental targe and working together with management to ensure we reach these targets
• Following and adhering to all sales procedures as set out in the operating manuals
• Attending all training that is offered and proactively growing your knowledge of the company, our products (as well as part of 3rd party suppliers) and the countries in which we operate
• Use systems to their maximum potential and play an active role in helping to improve where possible
• Always look for ways to increase sales from your accounts and play an active role in increasing the performance of the sales office

REQUIRED WORK PRACTICES

• Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with our key stakeholders
• As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator
• The company values are values that play a significant role in how we define ourselves and set ourselves apart. We place high value on living these values in every day work practices. These values are genuine, honesty, quality, commitment, and care.
• When staff events happen within working hours, it will be compulsory to attend
• Attend all Training & Development programs as required

CONDITIONS AND HOURS OF WORK

• You will be required to work in the Cape Town office from Monday - Friday. You are required to work 9 hours per day, including an hour lunch break. The working hours are depending on the team setup and business requirements. Flexible work from home is permitted, with a split of 3 office and 2 work from home days as detailed in the offer of employment and the work from home guidance document which forms part of our HR Policy pack available at the time of offer only.
• Dependent on the geographical location of the market being served, working hours may be adjusted to allow for real-time market specific interaction, but within reason
• Occasionally the business may require you to sh8ift between various markets and while we will give your fair notice, it may be a business requirement that necessitates this move
• You may be required to work alternative South African public holiday for which you may be compensated with time off in lieu
• Overtime may be required during peak periods, for which you may be compensated with time off in lieu
• We operate a 24/7 emergency phone that rotates between consultants for which you take full responsibility according to a roster for 1 week at a time. Overtime may be required during peak periods
• You may be required to travel for work from time to time.

ABC Worldwide