Job Description

BE UNSTOPPABLE, JOIN ONE OF THE MULTINATIONAL INSURANCE COMPANY IN SOUTH AFRICA!RESPONSIBILITIESCustomer Relationships DevelopmentMake calls by telephone to customers to offer new products to existing clientBase.Customer Needs ClarificationInterview the customer, following a complex multi-level sales script, to clarify thecustomer's requirements. Or assist in conducting interviews with potentialcustomers to collect client requirements making detailed notes.Sell Customer PropositionsIdentify the products or services that best meet the customer's needs, usepersonal expertise to propose quantities within standard operating systems,policies and procedures. Explain the selection to the customer, influence thecustomer to make a purchase with the best benefits and solutions to meetcustomer needs.Operational ComplianceDevelop working knowledge of the organisation's policies and procedures and ofregulatory codes and codes of conduct relevant to own work, adhering tomandatory procedures to ensure own work is undertaken to the requiredstandards.Customer Relationship Management (CRM) DataSchedule callback and enter relevant information into the customer relationshipmanagement system after each contact with a customer to create a call plan andto ensure that the organisation has quality data to enable effective customerretention and business development activities.Performance ManagementPrioritise own workflow and ensure work is completed to the required standardsof quality and timeliness; use performance management systems to improvepersonal performance to meet SLA.Personal Capability BuildingKeep abreast with current changes in internal policies and procedures, externalregulations which is facilitated by the online training system and tracked by aformal assessment.Sales Opportunities CreationIdentify potential customers by obtaining information, referrals, andrecommendations from existing customers.BEHAVIORAL COMPETENCIESCustomer FocusBuilds strong customer relationships and delivers customer-centric solutions. Forexample, keeps in contact with customers to ensure problems are resolved, or toimprove customer service. Studies customer feedback and emerging customerneeds and uses these to determine some creative new ideas.Being Resilientexample, is calm and professional in difficult situations; continues to work towardobjectives. Overcomes obstacles without becoming discouraged; draws lessonsfrom failures. Recovers from setbacks and adversity.Situational AdaptabilityAdapts approach and demeanor in real time to match the shifting demands ofdifferent situations. For example, swiftly and easily adapts approach to a widearray of different or changing situations. Is inquisitive about evolving situations;identifies how to adapt early.Interpersonal SavvyRelates openly and comfortably with diverse groups of people. For example,recognises even subtle social cues and nimbly responds to others' needs andpreferences. Helps to defuse difficult interpersonal situations by showing highlevels of tact, sensitivity, and consideration. Builds rapport with ease.Instills TrustGains the confidence and trust of others through honesty, integrity, andauthenticity. For example, acts consistently with the organisation's policies andpractices. Shows honesty and candor when working with others. Honorsagreements and meets commitments.Ensures AccountabilityHolds self and others accountable to meet commitments. For example, acceptsresponsibility for own work, both successes and failures. Handles fair share anddoes not make excuses for problems. Usually meets commitments to others.PersuadesUses compelling arguments to gain the support and commitment of others. Forexample, positions and packages ideas so that they will resonate strongly with awide variety of stakeholders. Uses strong logic and compelling evidence. Workswith others to find creative win-win solutions; achieves consensus throughcompromise.Communicates EffectivelyDevelops and delivers multi-mode communications that convey a clearunderstanding of the unique needs of different audiences. For example, seeksout others' perspectives and asks good questions. Shares information thatpeople want to know; gives appropriate context and details when speaking.Plans and AlignsPlans and prioritises work to meet commitments aligned with organisationalgoals. For example, adopts a sequence of activities that allows for optimalefficiency and effective coordination with others. Makes skillful use of resourcesand support to deliver efficient, high-quality work.Manages ConflictHandles conflict situations effectively, with a minimum of noise. For example,seeks out a variety of opinions and options; maintains an open mind; takes stepsto ensure conflict remains constructive; avoids polarized or unilateral decisions.seeks agreement on critical issues.Action OrientedTakes on new opportunities and tough challenges with a sense of urgency, highenergy, and enthusiasm. For example, identifies what needs to be done and actsquickly. Shows optimism and enthusiasm that affects others positively. Worksindependently, but knows when to ask for help.Drives ResultsConsistently achieves results, even under tough circumstances. For example,devotes considerable effort to surpassing goals and achieving the best possibleresults; goes above and beyond to achieve excellence. Drives ahead with greatfocus when faced with obstacles and setbacks; maintains productivity and apositive attitudeSKILLSDirect SalesWork with guidance to maximise the volume and value of direct sales.Verbal and written CommunicationUse clear and effective verbal communications skills with guidance to expressideas, request actions and formulate plans or policies.Computer skillsSupport business processes with guidance and understand and effectively usestandard office equipment and standard software packages.Microsoft Office SuiteAction Planning and work schedulingWork with guidance to develop appropriate plans or perform necessary actionsbased on recommendations, requirements and achieve performance targets byoptimising work scheduling.Writing skillsUse clear and effective writing skills with guidance to express ideas, requestactions and formulate plans or policies.TOOLS Telephone systemAvayaGeneral Education

• Must be within DOFA date
• Matric / Grade 12 or SAQA Accredited Equivalent (Essential)
• Regulatory Exam 5 (Advantageous)
• 120 FAIS Credits (Advantageous)

SAQA Accredited Equivalent - it is the onus of the applicant to provide 1Life and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. *Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognised qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable). As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.General Experience

• 2 or more years telephonic sales experience (Essential)

Experience in cold calling (Advantageous)

1Life Insurance