Job Description

Assist and liaise with customers.Assist and liaise with Reps and KAM customers.Customer ServiceFollowing up on customer deliveries, queries, and assist receptionist when necessary.TelesalesProvide an efficient and professional telesales function.Sales ordersDaily processing sales orders / samples order etc.Sales ServicesProvide professional after service sales service.Compile Quotation and EstimatesCompile quotations and estimates ensuring that documentation is correctly completed with customer requirements.Follow up on Quotations and EstimatesCompile and estimate, including quotes and estimates completed on behalf of the KAM, with a view to turn them into sales.Manage Sales BudgetsTrying my utmost best to ensure that the sales budgets are met or exceeded.Accounts ApplicationArranging account applications for customers, where needed and giving them the correct information about the documentation they need to bring with to open an account. Arranging KAM to go out and inspect customer premises to see if it meets the criteria.Set Annual Budgets and Sales targets.Setting targets daily targets to meet our sales budgets.Requisitions and Buy outsRaise Requisitions / buy outs (working with Procurement to get in stock for daily orders and future projects)InvoicingEnsuring that all invoices generated includes the correct information or if any information has been changed regarding customers account that the accounts department have the correct information to updated customers account.Credit limit adherenceEnsuring that stipulated credit limits are adhered to and communicating with accounts department regarding the customer credit limit, so the can either ask for an interim payment or complete a credit application to increase the limit.Performance AppraisalsConducting Performance Appraisals with staff, actively motivating them to achieve their targets and arranging for training (showing them how something must be done) where required.Sales ReportsAnalysing sales and data by running daily Pick, SBO and Pro Reports to check if stock is going out and back order are fulfilled.Credit RequestProcessing daily credit requests for OPS Manager / Petals Express. Assisting accounts department, receiving clerks and dispatch Supervisor with queries and feedback.OMRClearing OMR, releasing buco invoices and checking margins. Sending feedback to the sales manager.Margin complianceAssisting Reps/ KAM with their margins to ensure that the ratio of profit to revenue is met.Customer PortalsAssist with customer portals.

• Grade 12
• Computer Literacy - Microsoft essential
• Administration Skills and experience
• Proven ability to create, maintain and enhance client relationships
• Experience in project buying with suppliers.
• Excellent knowledge of the building and hardware industry
• MS Office, Word, Excel and PowerPoint
• Strong and persistent negotiating skills
• Ability to manage time and projects effectively
• 2 years experience in a similar position
• Intermediate computer skills
• 6 months Kerridge experience.

The Building Company