Job Description

Looking for a fast-paced, hands-on role? Our client in Milnerton, Cape Town, is seeking an experienced Sales Coordinator! You will be the key link between the Durban warehouse and clients, ensuring smooth inventory flow and exceptional customer service. If you enjoy organizing, problem-solving, and making customers happy, this role is perfect for you!Sales Administration and Coordination

• Receive attend to incoming calls from clients.
• First line contact for walk-in customers.
• Maintain the showroom and attend to clients by showing them garments in the showroom.
• Consult with clients on style or collection design
• Provide excellent customer service in person telephonically and via email.
• Request from Durban or Joe branch to overcome stock shortages.
• Ensure orders are ready for collection and or deliveries.
• Resolve customer complaints consulting internally as they need to rectify any arising problems

Order/Clients administration

• Fielding queries from clients.
• Orders, and quotations on the system.
• Check online orders and process as required.
• Pick an invoice orders.
• Assist customers with website, queries, logins, passwords, etc..
• Maintain strict control of COD customers.
• Liaise with finance team for any customer account related queries.
• Liaise with head office to track incoming stock and stock level queries

Returns and Credits

• Process or returns and credits ensuring an invoice number is obtained for each return with a copy of the invoice in the packet of returned items.
• Capture credit request for approval
• Process approved credit notes

General

• Daily opening and lock up of office.
• Coordinate and assist with front office duties
• Ensure cleanliness of front office and showroom.
• Process credit card payments from customers or check bank for confirmation of payments.
• Adhoc client deliveries.
• Handling of petty cash.
• General maintenance

Experience

• 3 - 5 Years Sales Admin experience
• Syspro experience is essential
• Working knowledge of Teams and Outlook
• Must have their own car

SalaryR 22 000 - R 23 000 CTC per month (Includes contribution to medical aid + provident fund)

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