Job Description

Job Overview:

We are looking for a highly organized and motivated Sales Coordinator to join our team at a dynamic textile company. The ideal candidate will be responsible for supporting the sales department in driving business growth, ensuring smooth order processing, and maintaining strong relationships with clients and internal teams. This role requires a detail-oriented individual with strong communication skills and a proactive approach to problem-solving in a fast-paced environment.

Key Experience

Sales Support and Coordination:

Assist the sales team in managing day-to-day activities and supporting the sales process from initial inquiry to order completion. Prepare sales quotes, orders, and customer communications. Monitor and track sales orders to ensure timely and accurate delivery. Coordinate with production and logistics teams to ensure that customer orders are fulfilled on time.

Customer Relationship Management:

Serve as the point of contact for clients, addressing any concerns or inquiries about orders, product availability, and delivery timelines. Follow up with clients to ensure satisfaction with products and services, and escalate any issues to the appropriate departments. Maintain and update customer database and sales records in the CRM system.

Order Processing and Documentation:

Ensure that all orders are processed accurately and entered into the system in a timely manner. Prepare and maintain reports on sales activity, product availability, and order status for management. Collaborate with finance and accounting teams to ensure proper invoicing and payment processing.

Sales Reporting and Analysis:

Compile sales data and prepare reports for management to evaluate sales performance, trends, and market opportunities. Assist with tracking and analyzing sales performance metrics to support decision-making and strategy development.

Inventory and Product Management:

Work with the inventory team to ensure adequate stock levels are maintained for customer orders. Assist in product sourcing and procurement when necessary.

General Administrative Support:

Provide administrative support to the sales team as needed, including scheduling meetings, preparing presentations, and managing travel arrangements. Assist in organizing promotional campaigns, trade shows, and events.

Qualifications:

Proven experience as a Sales Coordinator, Sales Support, or similar role, preferably in the textile or manufacturing industry. Strong knowledge of sales processes, customer service, and order management. Excellent organizational and multitasking skills. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software. Strong communication and interpersonal skills, with the ability to work well with internal teams and clients. Detail-oriented with a focus on accuracy and quality in all tasks. Ability to work in a fast-paced environment and manage multiple priorities simultaneously. Familiarity with inventory management and supply chain processes is a plus. Bachelor's degree in business, marketing, or a related field (preferred but not required).
Job Types: Full-time, Permanent

Pay: R13000,00 - R16000,00 per month

Work Location: In person